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Student Care Coordinator

Iowa Western Community College Council Bluffs, IA

Job Description

JOB SUMMARY:                     

The Student Care Coordinator connects students to appropriate community resources, including a variety of social services, and helps them navigate the process and complete the paperwork needed in order for them to utilize those resources. The Coordinator collaborates with external agencies to coordinate medical care and dental care, as well as other health care, including mental health and sexual health. In addition, the Coordinator connects students with campus resources, such as mental health and emergency assistance, and promotes all services and resources to the campus community.


Education and Licensure:

Master’s degree in Social Work is required; LMSW preferred.



  • Experience that demonstrates sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, ethnic, and disabled backgrounds of community college students.
  • Experience that illustrates a history of successfully collaborating with co-workers on a regular basis to achieve common goals.
  • A minimum of three years of experience working in a social work field.
  • Experience providing effective outreach, case management, and crisis interventions.
  • Experience working with low-income persons that that are affected by homelessness, food insecurities, limited access to health services (physical, mental, and sexual), domestic violence, and substance abuse.
  • Experience working with a variety of services, agencies, and resources available in the Council Bluffs/Omaha metro area.

Knowledge, Skills, and Abilities:

  • Iowa Western’s Student Services Division fosters learning environments that engage and empower our students to grow and develop. All Student Services staff members must have the ability to excel in team and individual settings, multi-task, problem solve, manage their time, and maintain positive relationships with student, staff, and faculty while thriving in a fast pace environment.
  • Ability to accurately, effectively, and efficiently communicate information to students, faculty, and staff members.
  • Ability to respond to students, faculty, and staff with diplomacy and professionalism.
  • Ability to organize time and tasks; ability to meet deadlines.
  • Strong computer skills, particularly the ability to operate and understand programming for a complex student information system and the ability to perform all functions in Microsoft Office.
  • Must possess a strong attention to detail and ability to follow through independently.  
  • Must be able to maintain accurate and timely records for a wide variety of services.


  • Provide guidance and support to students by connecting them to appropriate social services and community resources; help students navigate processes and complete paperwork required for social services and community resources; ensure students are taking advantage of social services through relentless encouragement and constant follow-up.
  • Establish, develop, and maintain good working relationships with a wide variety of community agencies and resources in order to effectively guide and support students.
  • Assist students with contacting Legal Aid of Iowa with civil matters that are likely serving as barriers to persistence and degree attainment.
  • Connect students to appropriate on-campus resources and services, making referrals when necessary.
  • Coordinate student transitions from campus-based services to external community providers when necessary.
  • Provide ongoing marketing and outreach to the campus community, including students, faculty, and staff, as a means of not only increasing awareness of resources and services but also for making appropriate interventions and referrals.
  • Manage the Emergency Assistance program, including processes and procedures, as well as the budget; lead and train emergency assistance committee members to ensure consistency; promote the program on a regular basis; collect data to analyze program effectiveness; prepare annual report.
  • Manage the campus-based food and necessity pantry; develop processes and procedures for student intake and application, determining eligibility, and tracking usage; promote the pantry on a regular basis; conduct food and necessity drives at least twice a year; solicit donations; manage inventory; collect data to analyze effectiveness; prepare annual report.
  • Maintain accurate and timely records of all services and interactions, including utilization; develop and maintain documentation for all processes and procedures; maintain up-to-date directory of community resources and services, as well as contacts; track, request, and analyze data on a regular basis to ensure efficiency and effectiveness.
  • Serve as a resource and primary liaison for the college community on issues of sexual health and mental health, which may include classroom presentations, curriculum and resource material development, committee membership, or staff and faculty presentations.
  • Demonstrate a commitment to professional development by participating in ongoing staff training.
  • Perform all other duties as required or assigned.


Full-time, ten-month position (August 1 through May 31)   




$34,000 - $36,000


Iowa Western offers a wide array of competitive benefits, including medical and dental coverage, life insurance, retirement with generous matching, and paid time-off (including numerous holidays).


Monday through Friday:  8:00 a.m. - 4:30 p.m.


Requires prolonged sitting.


Work is routinely performed in an office environment.

Job Details

Date Posted June 5, 2018
Date Closes August 4, 2018
Address 2700 College Rd
Located In Council Bluffs, IA
Department Student Life and Success
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
SOC Category 11-9033.00 Education Administrators, Postsecondary
Zipcode 51503
Name Human Resources Director
Address 2700 College Road
City, State and Zip Council Bluffs, Iowa 51503
FAX (712)325-3739

This job requires the following skills

  • Health Education Specialist
  • Community College Administration
  • Community Health
  • Mental Health Care
  • Student Employment

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