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Consultant, Vendor Management

Lincoln Financial Group Greensboro, NC

Job Description

Alternate Locations:Greensboro, NC (North Carolina)

Relocation assistance is not available for this opportunity.

Requisition #60544

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role


As the Consultant, Vendor Management, you will act as a resource to provide vendor management knowledge, capability, consulting, support, and implementation to execute vendor management solutions for assigned area(s) in alignment with business goals and objectives. You will act as a point of contact for the vendor relationship, especially as the point of escalation for troubleshooting/issue resolution. You will also partner with internal stakeholders to ensure vendors meet expectations.You will consult and deliver on more complex projects/initiatives for your assigned area.




  • Assesses internal  and external customer needs to monitor and develop key performance indicators (KPIs) for vendors
  • Effectively coordinates & collaborates with his/her assigned business area(s) as well as Legal, Corporate Compliance, and other key partners to  support business goals & objectives
  • Monitors Service Level Agreements (SLA) and performance against penalty clauses for external vendors.
  • Identifies issues, problems, or changes; conducts research, tracks, and reports on supplier SLA issues. Monitors escalated issues to ensure resolution and that suppliers meet or exceed established service levels.
  • Acts as a resource and point of contact on escalated issues and monitors key delivery problems.
  • Tracks and monitors all contract deliverables (e.g. termination clauses, pricing, SLAs, etc.) and obligations.
  • Implements governance processes as outlined in the applicable contracts & the internal LFG governance processes with regard to managing suppliers.
  • Develops and presents effective communications to senior management.
  • Researches, implements, and monitors vendor management initiatives for assigned area(s) of responsibility that support growth and profitability.
  • Facilitates innovative dialogue with internal and external suppliers to find solutions to enhance processes within his/her assigned business area(s).
  • Partners with assigned business area(s) to ensure proper protocols are in place to support vendor contracts and regulatory needs related to vendor services.
  • Assesses and identifies potential risks when reviewing new processes, services, and procedures.
  • Partners with internal stakeholders to monitor, evaluate, and review vendor expenses.
  • Utilizes CRM application or other technology to effectively to monitor and track vendors, projects, and tasks.




  • 4 Year/Bachelors degree or equivalent work experience (4 years of experience in lieu of Bachelors) (Minimum Required)




  • 3 - 5+ Years Vendor Management, supply chain management, and/or any related field. (Required)
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to work with others in a team environment.
  • Demonstrated strong relationship management skills with internal clients (e.g. management, peers and colleagues); proven ability to develop collaborative approaches.
  • Demonstrates ability to identify and recommend processes improvements.
  • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
  • Demonstrates strong interpersonal skills with a collaborative style.
  • Demonstrates the ability to use sound judgment and discretion regarding confidential information.
  • Finds common ground and can gain collaboration among management, colleagues and peers; can influence outcomes without directing or commanding.
  • Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Job Details

Date Posted August 14, 2019
Date Closes September 13, 2019
Requisition 60544-en_US
Located In Greensboro, NC
Department Customer Service
SOC Category 00-0000.00