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Bilingual Customer Service Rep - RPS (Remote)

Lincoln Financial Group Fort Wayne, IN
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Job Description

Alternate Locations:Albuquerque, NM (New Mexico); Atlanta, GA (Georgia); Boise, ID (Idaho); Columbus, GA (Georgia); Dallas, TX (Texas); Deerfield Beach, FL (Florida); Fort Lauderdale, FL (Florida); Fort Worth, TX (Texas); Gainsville, FL (Florida); Houston, TX (Texas); Jacksonville, FL (Florida); Miami, FL (Florida); Phoenix, AZ (Arizona); Plano, TX (Texas); Salt Lake City, UT (Utah); San Antonio, TX (Texas); Scottsdale, AZ (Arizona); Tampa, FL (Florida); Work from Home

Relocation assistance is not available for this opportunity.

Requisition #58809

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

As a Bilingual Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.

This is a remote, work from home position. The hours of the position are Monday through Friday, 11:15 am 8:00 pm EST. Training will be providedfor the first 6-10 weeks and the hours may differ.

Full written and spoken bilingual proficiency in English and Spanish is required.

Responsibilities

Communication and Customer Service

  • Answers inquiries from customers on retirement plan services
  • Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners

Data Entry

  • Completes routine adjustments and corrections to client contracts
  • Completes fund transfers and allocation adjustments as requested

Education

  • High School diploma/GED or minimum Associates Degree in lieu of required experience

Experience

  • 0-1 years of experience, preferably in a customer service environment
  • Full written and verbal bilingual proficiency in English and Spanish required
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Job Details

Date Posted April 16, 2019
Date Closes May 16, 2019
Requisition 58809-en_US
Located In Fort wayne, IN
Department Customer Service
SOC Category 00-0000.00
Location