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Director, Production Support & Data - Life Underwriting & New Business

Lincoln Financial Group Greensboro, NC

Job Description

Alternate Locations:Concord, NH (New Hampshire); Greensboro, NC (North Carolina); Hartford, CT (Connecticut)

Relocation assistance is not available for this opportunity.

Requisition #58055

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.



As the Director, Business Analysis – Production Support and Data, you will provide leadership and direction to ensure group results for Lincoln’s Underwriting & New Business area.   You will direct the coordination and collaboration of business stakeholders and IT teams to support existing systems, provide technical support, development support data governance, and enhance technology solutions that meet the needs, goals and objectives for Underwriting & New Business.



  • Interface with external vendors and multiple IT teams to resolve production issues.
  • Develop and maintain a process to resolve technology issues impacting producers.
  • Design and implement a data governance process for Underwriting and New Business.
  • Ensures Business Analysts follow a standard process for all deliverables to the project (complex requirements are articulated, documented and validated).
  • Advises key internal stakeholders and provides appropriate direction to team members to ensure solutions meet business needs.
  • Provides expertise and collaborates with internal and external stakeholders and management to assess, select and recommend complex solutions and alternative approaches that will achieve business goals.
  • Collaborates effectively with appropriate stakeholders and management on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.  Develops mitigation plans.
  • Determines and recommends the most appropriate response to identified complex problems, issues and defects by assessing impact and prioritization.
  • Serves as a Business Analysis subject matter expert between Underwriting & New Business Technology and appropriate stakeholders to ensure more complex business requirements, needs and solutions are effectively communicated and understood by all parties.
  • Drives changes to the organization through the complex analysis, design and implementation of the business processes that achieve business objectives.
  • May develop and manage budgets and expenses.



  • 4 Year Bachelor’s Degree or 4+ years of equivalent work experience



  • 7+ Years of  experience in Business Analysis – Life New Business Operations Experience preferred
  • 3+ years of Managerial, Supervisory, and demonstrated Leadership Experience
  • Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
  • Ability to solve problems and triage defects
  • Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills.
  • Demonstrated strong relationship management skills with internal clients (e.g. senior management, peers and colleagues); proven ability to develop creative and collaborative approaches.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • A demonstrated track record of consistently meeting and/or exceeding performance   expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion




This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


Job Details

Date Posted February 7, 2019
Date Closes March 9, 2019
Requisition 58055-en_US
Located In Greensboro, NC
Department Business Analysis
SOC Category 00-0000.00