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Part-Time Customer Care Associate

Lincoln Financial Group Concord, NH

Job Description

Alternate Locations: Concord, NH (New Hampshire)

Relocation assistance is not available for this opportunity.

Hiring Manager: Meredith Cook Krasnecky

Level: N2

Requisition #58067

About The Company

Led by over 10,000 employees including you Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses.

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The Role


As a part-time Customer Care Associate, you will be responsible for providing telephone customer service as a primary point of contact for Lincoln Financial producers, policyholders, and authorized third parties, while meeting quality and productivity expectations.  You will handle or refer inquires in a professional and efficient, ensuring accuracy and effective follow-through.


This part-time position operates Monday and Tuesday from 11:00am – 5:00pm; and Wednesday thru Friday from 11:00am – 2:00pm.




Customer Engagement


  • Answers inbound customer service calls and handles customer inquiries related to basic life insurance policies
  • Analyzes customer information retrieved from multiple computer systems
  • Identifies and authenticates callers using established procedures
  • Enters information into the multiple computer systems based on the customers inquiry
  • Refers customer inquiries to other departments via phone or on-line as appropriate to the situation
  • Provides detailed information related to life insurance policies, coverage, beneficiaries, account balances


Communication and Teamwork


  • Consults with Senior Customer Care Professional and/or Associate Manager to resolve complex customer inquiries
  • Excellent telephone speaking voice
  • Excellent use of English language
  • Ability to communicate in writing in a clear and professional manner with internal colleagues


Compliance Duties and Quality Standards


  • Demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for your actions
  • Carry out duties in compliance with all state and federal regulations and guidelines
  • Perform repetitive tasks while maintaining targeted productivity levels, handling times, and accuracy and net promoter scores
  • Comply with all company site policies and procedures




  • High School diploma/GED or minimum Associate’s Degree in lieu of required experience




  • 0-1 year of general experience – need not be directly related to the position
  • Strong verbal and written communication skills
  • Demonstrates aptitude for learning new systems and processes
  • Customer service and/or financial services experience preferred
  • Basic skills in MS Word and Outlook as well as using multiple software applications preferred
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion 


This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Job Details

Date Posted January 13, 2019
Date Closes February 12, 2019
Requisition 58067-en_US
Located In Concord, NH
Department Customer Service
SOC Category 00-0000.00