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Claims Contact Center Representative

Lincoln Financial Group Omaha, NE

Job Description

Alternate Locations:Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #58024

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

As aClaims Service Associate, you will be responsible answering incoming calls from customers while ensuring a high level of customer service. You will provide consistent, high quality service and accurate information to customers.


Customer Service

  • Provides exceptional customer service via telephone and email on a variety of incoming/outgoing inquiries, such as: claim, eligibility, and administration from providers, claimants, group administrators, brokers, regional sales offices and other internal departments.
  • Supports customers on group Dental, Disability, Life and AD&D inquiries.


  • Researches policy requests and contract provisions by using multiple systems and reference materials.
  • Adheres to privacy regulations and maintains customer confidentiality.
  • Ensures customer interactions are correctly documented in our internal systems.


  • High school diploma/GED


  • 0 1+ years of experience in Customer Service that directly aligns with the specific responsibilities for this position. Regular and predictable attendance is essential.

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Job Details

Date Posted December 10, 2018
Date Closes January 9, 2019
Requisition 58024-en_US
Located In Omaha, NE
Department Customer Service
SOC Category 00-0000.00