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STD/Absence Claims Director/Operations

Lincoln Financial Group Dover, NH

Job Description

Alternate Locations:Dover, NH (New Hampshire)

Relocation assistance will be considered/provided for this opportunity within our company guidelines.

Requisition #57603

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

As the Claims Director you will be responsible for setting the vision of the STD, Leave & Integrated Absence Organization. You will oversee and ensure the fair, ethical and timely management of complex claims as well as develop and enhance claims risk management practices and service model by utilizing continuous improvement techniques.

Functional Responsibilities


  • Directs and provides leadership to continually improve the capability and results for the Disability Claims Organization
  • Establishes and implements priorities, performance goals and objectives to ensure group results for assigned area of responsibility.
  • Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for Claims
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within Group Protection.
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
  • Leads and participates in projects and initiatives that support enterprise strategic objectives, direct participation and engagement of disability subject matter experts working on strategic projects

Organizational Effectiveness

  • Identifies and implements process improvements and practices to drive continuous improvement in operational performance and effective claims management
  • Drives operational performance in line with established quality, service, and productivity standards, pro-actively monitor results and implement action plans as needed
  • Develops and executes claim initiatives which hav substantial impact on the success of claims handling, enhance the customer experience and successfully meet the annual business operating priorities.
  • Monitors and implements claims policy and guidelines in compliance with claim objectives and insurance laws and regulations
  • Develops, maintains and analyzes appropriate metrics and control mechanizms for claims including using data and analysis to improve business results by targeting opportunities and process improvement within claims.
  • Will work closely with all Disability Claims Leaders, Business Excellence, Legal, Compliance, other functional areas and reinsurers to ensure consistency and collaboration of departments.

Training and Development

  • Oversees the recruiting, training and development of staff, maintain staffing within model and budget, manage talent and succession planning, and create career pathways for staff
  • Builds trust, inspires teamwork, and encourages skill building and risk taking.
  • Monitors and reviews disability files as appropriate
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.



  • 4 Year/Bachelors Degree or equivalent work experience (4 yrs of experience in lieu of Bachelors)


  • 7 + years of experience in Disability Claims experience that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Job Details

Date Posted November 30, 2018
Date Closes December 30, 2018
Requisition 57603-en_US
Located In Dover, NH
Department Insurance Claims
SOC Category 00-0000.00