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Leave Specialist

Lincoln Financial Group Dover, NH
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Job Description

Alternate Locations:Dover, NH (New Hampshire)


Relocation assistance is not available for this opportunity.



Requisition #57968


About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

The Role

Under general supervision, responsible for (1) routine processing and tracking all LEADS (Leave Evaluation and Documentation Service) activity; (2) coordinating high volume activity concerning filing of leave of absence forms, follow-up and documentation; (3) responding with accuracy and timeliness to customer inquiries on the Liberty LEADS services from customers and their employees.

Functional Responsibilities

Consultation and Analysis

  • Effectively manages a caseload of leaves of absences (LOA) including FMLA, state, municipality and customer-defined paid and unpaid absences in accordance with applicable federal, state and company-defined requirements. Coordinates LOA with other benefits, such as STD, LTD, WC and ADAAA accommodations.
  • Reviews healthcare providers` certification forms to evaluate appropriateness of LOA request; makes decisions in a timely and accurate manner, seeking second opinions when appropriate; issues payments where applicable and resolves appeals/late submissions in an appropriate manner.
  • Documents leave management activities in a timely, accurate and professional manner.
  • Contributes to process/service improvements to gain efficiencies and /or enhance the customer experience.

Communication

  • Requests, reviews, edits and releases letters in a timely and accurate manner, applying customer-specific requirements, where applicable.
  • Answers incoming calls in a timely, empathic and professional manner, following department standards. Educates employees on rights, responsibilities and leave process and requirements, including coordination of state and other employer benefits.
  • Completes leave management activities in accordance with department policies and procedures.
  • Seeks eligibility confirmation from customer, when necessary and responds to customer inquiries in a timely, accurate and professional manner.
  • May be assigned to (a) provide guidance and mentoring to others and (b) projects assigned at manager`s discretion.

Requirements

Education

  • High School Diploma or equivalent work experience

Experience

  • One to 2 years experience in benefits administration, disability claims handling, and/or customer service.
  • Excellent listening skills, verbal communications skills and time-management skills.
  • Demonstrated ability to analyze problems and find the appropriate solution.
  • Competencies should include customer focus, interpersonal ability, results orientation, adaptability, teamwork/collaboration
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion


This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.






Job Details

Date Posted November 27, 2018
Date Closes December 27, 2018
Requisition 57968-en_US
Located In Dover, NH
Department Insurance Claims
SOC Category 00-0000.00
Location