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Manager, Producer Solutions Retail Contracting Team

Lincoln Financial Group Fort Wayne, IN

Job Description






Alternate Locations: Fort Wayne, IN (Indiana)



Relocation assistance is not available for this opportunity.


Requisition #57837


About the Company


Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.


Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.


Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


The Role

This position will manage a team and processes for the Producer Solutions Retail Contracting Team. S/he will manage the department processes, resources and daily workflow ensuring timely and accurate processing and administration in accordance with departmental policies and procedures.


  • Collaborates with leadership and provides information to support the creation of the budget for assigned area(s) of responsibility.
  • Ensures required producer information is updated and maintained in the appropriate system(s).
  • Ensures team is positioned for business continuity for all roles.
  • Identifies and communicates inquiries, trends and issues to management.
  • Manages the department processes, resources and daily workflow ensuring timely and accurate processing and administration in accordance with departmental policies and procedures.
  • May monitor and control expenses within defined budget limits and explain any budget variances.
  • Provides expertise, analysis, leadership and execution support for strategic business initiatives and assigned projects.
  • Provides guidance to team members on inquiries and/or concerns.
  • Provides metrics and analysis of areas performance to management.
  • Reviews and resolves complex escalated issues and concerns from internal/external stakeholders. Escalates issues as needed to more senior management.

Education & Experience

  • 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience(Required)
  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in (Minimum Required)

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Job Details

Date Posted October 31, 2018
Date Closes November 30, 2018
Requisition 57837-en_US
Located In Fort wayne, IN
Department Customer Service
SOC Category 00-0000.00