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Sr. Consultant, Business Process Impvmt

Lincoln Financial Group Omaha, NE

Job Description

Alternate Locations:Atlanta, GA (Georgia); Omaha, NE (Nebraska)

Relocation assistance is not available for this opportunity.

Requisition #54942

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.


This position will provide subject matter expertise and direction on complex projects/initiatives for his/her assigned area(s) of responsibility. S/he will also act as a subject matter expert to applicable internal/external stakeholders. S/he will research trends and opportunities and help to develop complex programs and processes to close gaps and ensure growth. S/he will consult and collaborate with stakeholders to enable delivery of business results through project work to support process changes and performance management strategies.



  • Builds organizational capability within the team including sharing technical expertise and coaching team members.
  • Manages team ensuring workloads are appropriately balanced among team members.
  • Manages and responds to escalated issues and concerns for assigned area(s) of responsibilities.
  • Ensures that top talent is hired and retained.
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.


  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
  • Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects.
  • Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of the team.
  • Consults and acts as a subject matter expert to appropriate internal and/or external stakeholders to ensure solutions meet business needs.
  • Identifies, documents and delivers findings that can support complex business process improvements, performance and/or customer experience improvements.
  • Provides timely updates to internal and external stakeholders regarding relevant information from other areas across the enterprise.
  • Responds to complex inquiries and needs from other business units and enterprise divisions.

    Process Improvement

  • Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit.
  • Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
  • Consults and acts as a subject matter expert to management and key stakeholders on identified process improvements that impact efficiency, departmental capabilities and/or return on investment.
  • Researches and analyzes complex performance data for business and analytical value.
  • Determines and communicates research recommendations to complex problems and supporting analysis to management.
  • Develops complex business requirements.
  • Maintains tracking, measurement and accountability programs for various initiatives.


  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
  • 5+ Years experience in Business Process Improvement including project management experience that directly aligns with the specific responsibilities for this position. (Required)


  • Travel Type: National Domestic
  • Travel Amount: up to 50%

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Job Details

Date Posted July 6, 2018
Date Closes August 5, 2018
Requisition 54942-en_US
Located In Omaha, NE
Department Business Analysis
SOC Category 00-0000.00