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Absence Claims Specialist - FMLA

Lincoln Financial Group Atlanta, GA
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Job Description

Alternate Locations: Atlanta, GA (Georgia)



Relocation assistance is not available for this opportunity.



Requisition #42545



About the Company



Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.

About The Company

Lincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions. With a strong focus on four core business areas - life insurance, annuities, retirement plan services, and group protection - our business is built around supporting, preserving, and enhancing our customer's lifestyles and providing better retirement outcomes. Led by over 9,000 employees, Lincoln Financial provides the tools and advice to help individuals take charge of their futures.

The Role

As a Claims Examiner II, Absence claims, you will be responsible for processing claims without interruption or delay in decision time. You will provide a diverse range of information to team members and internal stakeholders on US Federal and State Leave of Absence laws.

Responsibilities

  • Delivers routine and non-routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines
  • Makes routine and non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures and guidelines
  • Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.
  • Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role
  • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
  • Meets or exceeds departmental quality and service standards.
  • Works overtime as needed.
  • Prioritizes, reviews and processes absence claims with sound and impartial judgments, using appropriate duration guidelines.
  • Facilitates effective transition of claims, utilizing established review procedures and resources
  • Applies expanded knowledge obtained for the role to effectively communicate with internal/external stakeholders on claims to obtain needed information while maintaining a professional demeanor in all interactions
  • Handles requests from email, answers questions from stakeholders, resolves system issues, and corrections.
  • Recognizes increasingly more complex service issues/concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.
  • Communicates effectively and provides customer service at every touch point to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently
  • Educates team members and internal stakeholders on increasingly more complex delivery processes, practices and procedures for assigned area(s) of responsibilities.
  • Ability to efficiently utilize multiple systems to record and communicate absence requests and determinations.

Education

High school or GED

Experience

1 - 3 + years of absence management claims experience including familiarity with US Federal and State Leave of Absence Laws

A demonstrated track record of consistently meeting and/or exceeding performance expectations

Possesses a bias for action and avoids workplace distractions

Drives performance targets to completion

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.













Job Details

Date Posted December 5, 2017
Date Closes January 4, 2018
Requisition 42545-en_US
Located In Atlanta, GA
Department Insurance Claims
SOC Category 00-0000.00
Location