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Manager, Short Term Disability Claims

Lincoln Financial Group Atlanta, GA

Job Description

Alternate Locations: Atlanta, GA (Georgia)

Relocation assistance is not available for this opportunity.

Requisition #36942

About the Company

Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.

The Role

This position will manage a team and processes for his/her assigned claims area(s) of responsibility. S/he will oversee and ensure the fair, ethical and timely management of more complex claims for his/her assigned area(s) of responsibility.


  • Approves and makes more complex claim management related financial decisions consistent with company guidelines for assigned area(s) of responsibility.
  • Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims for assigned area(s) of responsibility.
  • Collaborates with sales offices to ensure effective service delivery of claims for assigned area(s) of responsibility.
  • Completes regular quality audits of assigned area(s) of responsibility claim/team members' work; records results and counsels staff to bring work to or above standards.
  • Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
  • Ensures all assigned area(s) of responsibility claims, eligible or ineligible for payment, conform to quality, production standards and specifications.
  • Ensures claims processing is consistent with applicable policies, procedures and department guidelines for assigned area(s) of responsibility.
  • Identifies and communicates claims trends and issues to management. Develops mitigation plans.
  • Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.
  • Manages the processing and administration of all aspects of more complex claims for his/her assigned area(s) of responsibility ensuring accurate and timely claim management.
  • Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.
  • Provides more complex technical guidance to claim team members on claims adjudication for assigned area(s) of responsibility.
  • Reviews and resolves more complex escalated issues and concerns for assigned area(s) of responsibilities.
  • Reviews regular quality audits of for assigned area(s) of responsibility claim team members work, analyzes results and counsels staff to bring work to or above standards.

Education & Experience

  • 5+ Years of experience in { Claims that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience(Required)
  • 4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors) in Insurance (Minimum Required)


"There is no Certification or Licensure Listed"

Travel Information

  • Travel Type :National Domestic
  • Travel Amount :up to 50%

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Job Details

Date Posted December 5, 2017
Date Closes January 4, 2018
Requisition 36942-en_US
Located In Atlanta, GA
Department Insurance Claims
SOC Category 00-0000.00