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Sr. Analyst, IT Infrastructure Admin

Lincoln Financial Group Greensboro, NC
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Job Description

Alternate Locations: Greensboro, NC (North Carolina)


Relocation assistance is not available for this opportunity.



Requisition #42384


About the Company

Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.

The Role

This position will provide technical leadership, subject matter expertise and direction on complex projects/initiatives for their assigned area(s) of responsibility. This position will function as a technology and service leader in the planning, delivery and operation of the enterprise voice, unified communications and contact center infrastructure within an organization.

Responsibilities

  • Lead research, certification, proposal, design, architecture and implementation of the enterprise voice, voice over IP (VoIP), session initiation protocol (SIP) and unified communications solutions and services including; Cisco, Avaya and Microsoft platforms.
  • Lead research, design, architecture and implementation of an enterprise session initiation protocol (SIP) service and solution including migration to a centralized SIP platform to support all enterprise voice service including local number portability (LNP), long distance and toll free services.
  • Define and execute strategies for all current and future enterprise voice and unified communications services that includes; driving vendor partnerships, improving and supporting our overall enterprise voice, unified communications and contact center solutions and services.
  • Deliver advanced knowledge to configure, install, manage, maintain and upgrade enterprise voice, voice over IP and unified communication systems hardware, software and services including; Avaya, Cisco and Microsoft.
  • Deliver advanced technical support, consultation and collaboration with the enterprise network, security and contact center teams including integration and dependencies with contact center platforms including; Microsoft Exchange (Unified Messaging, Presence and Instant Messaging), Genesys, Verint and PinDrop.
  • Responsible for troubleshooting enterprise voice, unified communications and contact center infrastructure, services, voice and VoIP network connectivity, call routing and performance issues to resolution, completely and accurately documenting all work activity in the organizations problem tracking system.
  • Provides technical consultancy, guidance and assistance to organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices
  • Serves as a subject matter expert to administer and maintain security of operating systems

Education

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in Information Technology (Minimum Required)

Experience

  • 5 - 7+ Years experience in IT infrastructure administration that directly aligns with the specific responsibilities for this position(Required)
  • 5 - 7+ Years of experience in Enterprise Voice, VoIP and Unified Communications solutions, services and infrastructure that directly aligns with the specific responsibilities for this position (Required) including the following technologies;
    • Cisco Call Manager (CUCM), Cisco Unity and Cisco voice gateway solutions and infrastructure
    • Avaya S-8700 Communication Manager, Session Manager, IP Office solutions and infrastructure
    • Acme Packet/Oracle Session Border Controller (SBC) solutions and infrastructure
    • Voice over IP (VoIP) and Session Initiation Protocol (SIP)
    • Hosted VoIP and SIP Services

Certifications

Cisco Certified Internetworking Expert (CCIE) Collaboration (Preferred)

Cisco Certified Network Professional (CCNP) Collaboration (Preferred)

Avaya Certified Implementation Specialist (ACIS) (Preferred)

Avaya Certified Expert (ACE) (Preferred)

#LI-POST


This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.







Job Details

Date Posted December 1, 2017
Date Closes December 31, 2017
Requisition 42384-en_US
Located In Greensboro, NC
Department Information Technology
SOC Category 00-0000.00
Location