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Bilingual Customer Service Representative

Lincoln Financial Group Fort Wayne, IN
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Job Description


Alternate Locations: Fort Wayne, IN (Indiana)

Relocation assistance is not available for this opportunity.

Requisition #41461

About The Company

Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.

The Role

As a Bilingual Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.

The permanenthours of this position are Monday through Friday, 11:15 a.m. 8:00 p.m. The training hours will be 8:00 a.m. 5:00 p.m. for the first 610 weeks.

Responsibilities

Communication and Customer Service

  • Answers inquiries from customers on retirement plan services
  • Explains processes and procedures associated with multiple products and markets to customers and distribution channel partners

Data Entry

  • Completes routine adjustments and corrections to client contracts
  • Completes fund transfers and allocation adjustments as requested

Education

  • High School diploma/GED or minimum Associates Degree in lieu of required experience

Experience

  • 0-1 years of experience, preferably in a customer service environment
  • Bilingual in Spanish (advanced proficiency)
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion


This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.













Job Details

Date Posted November 1, 2017
Date Closes December 1, 2017
Requisition 41461-en_US
Located In Fort wayne, IN
Department Customer Service
SOC Category 00-0000.00
Location