Specialist, ACH Operations

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

Conduct the research, reconciliation and processing of Automated Clearing House (ACH) items in a timely manner. Ensure the proper handling, crediting/debiting of affected accounts and communication of Return Items to internal and external customers per defined NACHA procedures. Balance and reconcile return items to various internal reports and ledgers to ensure accuracy of transaction reporting. Supports the overall customer satisfaction and regulatory compliance objectives of the ACH department.

About This Role:

 

Key Responsibilities:

 *   Process various Return Items while adhering to defined NACHA Rules and Guidelines, departmental procedures, contracted service level agreements and by system set timelines of completion.
*   Balance incoming Return Items from the Federal Reserve against outputs from PEP+.
*   Input Outgoing ACH Return Items from the Bookkeeping department per defined procedures and timelines of completion. 
*   Research and resolve Unresolved Return and Exception Items by defined timelines of completion.
*   Input returned Pre-Authorized drafts from the bookkeeping department on the day after receipt.
*   Collect, prepare and distribute Return Advices per defined procedures and within established timelines of completion.
*   Conduct end-of-day balancing of all daily Return Item processing.
*   Process requests for Copy of Authorization and Affidavit's for Unauthorized ACH Activity received in accordance to defined procedures.
*   Research and resolve customer's issues with Originated and/or Received ACH items.
*   Assist Supervisor with End of Month volume statistics for billing and further reporting requirements by designated deadlines.
*   Participate in and conduct cross training with colleagues to develop competency and effective back-up support with regard to all departmental functions.
*   Understand and adhere to all bank policy, laws and regulations applicable to role.
*   Complete compliance training; follow internal processes and controls as required.
*   Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNBO Compliance Accountability Program.
*   Exhibit professional behavior and promote positive working relationships and maintain regular and predictable attendance.

Basic Qualifications:
*   High School diploma or GED
*   Knowledge of Microsoft Office products
*   Previous customer services experience
*   Strong problem solving skills
*   Detail Oriented

Additional Qualifications:

*   Banking background/previous working experience in the Banking/Financial Industry.
*   Knowledge of the following applications: TSO, Hogan, WSFP and PEP+

The Ideal Candidate for This Role:

 

*   High School diploma or GED
*   Knowledge of Microsoft Office products
*   Previous customer services experience
*   Strong problem solving skills
*   Detail Oriented

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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