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Client Manager, Retail, Travel & Entertainment

FNBO Lincoln, NE
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At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.

Summary of the Job:

 

Innovation. Efficiency. A deep understanding of our customers' wants and need.

When it comes to hiring, FNBO looks for people who are as passionate about these characteristics as we are - because our success relies on honing and advancing all three. After all, it's employees who bring these traits into their position and work hard towards improving our focus on each. That's why our employees are at the heart of everything we do.

If you're looking to work in an exciting, employee-centric environment where you'll get to use your strengths and broaden your knowledge, we're looking for a Client Manager to join the team that services nationally recognized brands and regional powerhouses within our Retail & Travel & Entertainment business. You'll bring daily management and relationship building to deliver on growth and execution for strategic partners, while collaborating with cross-functional peers in Marketing, Project Management, and Operations.

About This Role:

 

Overview:

The Client Manager is responsible for day-to-day management of assigned partner programs.  Client Managers serve as lead on all 1) program coordination activities, 2) weekly program status calls, and 3) daily relationship management responsibilities for assigned programs. 

Key Responsibilities:

  • Coordinate and direct weekly partner calls.

  • Serve as a daily point-of-contact for all partner communication coming into, and going out of, FNBO.

  • Conduct performance, trend and financial analysis on partner campaigns. Work with Marketing to ensure marketing programs are being developed to address the performance and profitability needs of the business.  Ensure performance reporting is distributed to and reviewed by all necessary individuals within assigned partner organizations.

  • Responsible for working with Account Executives to develop business strategies, providing subject matter expertise and day-to-day background on key strategic partners.

  • Responsible for coordinating assigned partners' account plans to deliver FNBO and Co-Brand partner's goals regarding growth and profitability.

  • Act as the proactive voice-of-the-partner to cross-functional marketing departments, including Acquisitions, Customer Management, and Direct Mail teams.

  • Manage the execution of marketing calendars for partners to ensure timely delivery of materials and collateral for partner and internal marketing teams.  

  • Execute on expense management and tracking for assigned vertical partners. 

  • Develop and maintain a strong working knowledge and understanding of the issuing/credit card industry (National & Global), card associations, partners and FNBO products/services. 

  • Develop and maintain a strong working knowledge of brand partner's industry and industry best practices.

  • Responsible for acting as a customer service escalation point. Be proactive in analyzing and coordinating the resolution of client product and service issues.

  • Responsible for understanding internal and external operations and completing annual risk and vendor management assessments.

  • Responsible for ensuring product constructs are communicated correctly to appropriate internal teams.

  • Exhibit professional behavior and promote positive working relationships.

  • Assist Account Executives with the preparation of quarterly business updates.

The Ideal Candidate for This Role:

 

Basic Qualifications:

  • Must have at least 3-5 years of account management experience

  • Strong relationship management skills

  • Strong analytical and problem-solving abilities  

  • Strong interpersonal communication with ability to work with various levels of management

  • Self-motivated team player with an ability to work independently

  • Some travel requirements (10% travel is likely)

  • Demonstrated effective planning, organization, detail oriented and time management skills, and the ability to multi-task while meeting deadlines.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement





Date Posted January 20, 2023
Date Closes March 21, 2023
Requisition R-20230130
Address Work from Home Lincoln, NE 68508
Located In Lincoln, NE
Work At Work at Home - Nebraska
SOC Category 00-0000.00

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