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IT Engineer & Systems Administrator @ Bend by FNBO

FNBO Omaha, NE
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At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.

Summary of the Job:

 

The IT Engineer & Administrator of our cloud-based systems is responsible for Third-party vendor onboarding, administration and support for Bend integrated systems, cloud platforms, applications, and tools. This role is also responsible for scheduling work with Logical Access (Information Security) to execute access controls so that Bend employees and contractors can obtain the approved access to third-party systems to administer and operate with our technology partner solutions. This role will consult regularly with Bend Business Operations, Marketing and Sales, Architects and Platform Engineering to ensure we are following our best practices, policies, and standards for managing our third-party relations, integrations, and operations. They will also be a central point of control for any production support communications with vendors when or if production issues arise that impact our Bend platform.

About This Role:

 

The Opportunity:

Join Bend by FNBO's team to help us revolutionize consumer payments by creating a digital credit card services business. This business will deliver the speed and agility that digital-first fintech's and API-driven brands need to drive loyalty and value through card payments.  

Our Credit Card-as-a-Service ("CaaS") platform is a collection of cloud native API products and services that are led by technology and being built with a product mindset; shifting away from how legacy card issuers work today.  We are building our platform offering to attract digitally native brand partners who seek best in class API Card Products that can be seamlessly embedded into their digital brand customer experience.  The CaaS team operates from a Product-led API first approach working "outside-in" to ensure we are focused on meeting the customers' needs up front.  This means, we obsess over delivering high value experiences for customers and users at each step. 

This journey to create something new and innovative needs an individual to join our team who can embrace a start-up mentality, is fearless, can work alongside a high-functioning team and commit to exceeding expectations.  

Bend by FNBO is looking for a highly motivated, passionate, self-driven individual that enjoys working with cloud-based technologies, platforms and SaaS providers that support our software centric products within our CaaS Cloud Technology Stack.

Our Team goal is to stay centered and focused on the customer, deliver products to our partners that solve real customer problems while at the same time, protect the Bank.  

What We Offer:

We're a small team within a larger organization. We are empowered by our CEO to go build the future.

We're pioneers in our space of modernizing credit card issuance and hence that's how we are getting ready to offer Credit Card-as-a-Service (Caas), a revolutionary API-driven platform.

  • We have built our teams where you are empowered to take and make decisions.

  • We have a hybrid WFH approach where local team members work in office and work from home each week

  • We offer non-accrued PTO, which means you have unlimited paid time off. We want you to have a healthy work/life balance.

  • Apple hardware: Mac Laptops, Magic Mouse, Magic Keyboards and in office workspace with really nice large 4k monitors.

  • Free healthy snacks for in-office employees + a fancy coffee machine for our team!

Team Fit:

  • Leadership - Do what's right, even if it's tough

  • Collaboration - Leverage our team and product knowledge, be a team

  • Humility - Accepting that there may be a better way to go

  • Transparency - Be real, be yourself and feel comfortable about it

  • Accountability - Recognize that if it is to be, it's up to me

  • Passion - Show commitment in heart and mind

  • Advocacy - Earn trust and business

  • Quality - Ensure what we do, we do well

Role Objectives:

  • Contributor - Contributes to all aspects of Software Design, Development and Deployment

  • Mentor - Support other engineers within the product team through your experiences and knowledge that will facilitate growth in others

  • Problem Solver - Shows eagerness to get in front of problems and propose solutions

  • Innovator - Willingness to discover and adopt new technologies that help accelerate development, improve code efficiencies, reduce complexity, and provide ability to abstract where necessary

  • Communicator - Collaborates with team members daily and willingness to take instructions working closely with the Team lead and Product Owner

Role Responsibilities:

  • Maintaining Systems (Cloud Platforms, Applications, Tools in the SaaS Space) and keeping systems operational

  • Collaborating with Third-party Technology partners (vendors) that our product platform integrates with and providing necessary cloud-based network integrations, Security settings and access controls for onboarding other Bend by FNBO employees and contractors

  • Managing/Overseeing cloud-based Platform/Network Security working with various teams - Manage updates or changes, accordingly, manage Passwords (create, reset, virus and spyware checks, etc....)

  • Manage Onboarding of access to new users on a third-party platform or tool as well as managing or overseeing permission updates to an existing role working with information security

  • Oversee Data Storage and Retrieval Systems - Managing backups of systems data when needed as well as retrieval of data.

  • Manage and oversee System upgrades and third-party platform upgrades to SaaS platforms we integrate with overseeing our integrations to make sure third-party partner platform upgrades don't impact our cloud platform

  • Contribute to product team development efforts towards successful product delivery

  • Embrace and execute CI/CD automation of testing and deployments for both non-prod and production cloud native run-time environments supporting SDLC process

  • Contribute to the bendbyfnbo release strategy and support deployment of releases

  • Monitor, promote and propose emerging technologies for adoption that can help facilitate better efficiencies, increased agility and performance, reduced complexities, and improved automation

  • Adhere to engineering principles while delivering solutions that solve real custom problems

The Ideal Candidate for This Role:

 

  • BA in computer science or other degree related to Cloud, IT, Cloud Networking, Software, Security or Data related engineering fields
  • 3+ years of experience working in a variety of cloud-based engineering fields
  • Experience with the following architecture techniques: Request/Response, Event-Driven/Streaming and Batch/ETL architectures
  • Exposure to platform environments and business functions related to Credit Card - Issuing, Processing, Fraud, Risk

  • Soft Skills:
    • Organizational - Ability to organize documentation and procedures for our integrations of third-party systems (cloud platforms, Applications, and Tools - SaaS)) as well as our Cloud based platform.  Also maintaining process and procedures documentation for the teams and for audit purposes.
    • Problem Solving - Ability to dive into problems and do research and identify possible solutions.  Also provide Remedy, Cause and Affect (RCA) documentation for communicating issues and resolutions to our team and third-party providers and partners.
    • Communicator - Effective listener that seeks to understand other perspectives and can articulate varying points of views clearly, is understood as well as inquisitive and can illustrate closure
    • Time Management - Ability to manage workload in a timely manner and deliver on commitments to the team as planned.  Also, ability to properly utilize time to collaborate and understand problems as well as planning backlog by working with our scrum managers and product teams.
    • Analytical - Illustrate an ability to collect and analyze information, problem-solve, and make decisions. It is essential that this role possess the ability to help solve an organization's problems and improve its overall productivity and success by working cohesively across the Bend by FNBO product teams
    • Technologist - Understands digitally driven technology outcomes and how engineering achieves those outcomes relating to Software, Data, Cloud Native Solutions, Architecture, Networking and integrations with third-party SaaS providers and systems, etc.
    • Administrative - Ability to interoperate with third-party platforms, systems, applications, and tools in the cloud and administer access controls, configuration settings and troubleshooting by working with vendors and external technical staff to help resolve problems

  • Hard Skills - bias to AWS Cloud Platform and Cloud-Based systems:
    • Cloud Networking - public / hybrid ecosystems
    • Cloud Integrations - Bend by FNBO Cloud Platform with third-party SaaS provider and technology partners
    • Access Management - Onboarding/Offboarding procedures and execution 
      • Multi-Factor Authentication and Authorization - OKTA or other Identify and Access Management Providers
      • SSO Methods
    • Systems Owner & Administration for a variety of third-party platforms, tools and applications that require integrations and configurations for operation
    • AWS - Cloud Technology Platform Services, Operations, and Administration
      • Serverless
      • Cloud Watch
      • CDK
      • API Gateway
      • S3
      • ELB
      • Data Storage
      • WAF
      • Account Administration
    • Agile Methodology - Kanban, Scrum
    • GitLab/GitHub

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Date Posted January 12, 2023
Date Closes March 13, 2023
Requisition R-20230100
Address 1601 Dodge Street Omaha, NE 68102
Located In Omaha, NE
Work At Omaha - FN Tower
SOC Category 00-0000.00
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