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Sr. Specialist, Collection Administration and Recovery

FNBO Omaha, NE

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:


At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

About this Role:


As a part of this team, you will play a role in the success of FNBO and the experience for our customers! In this role you will assist in reviewing account information and determining the proper actions needed. You will work within our Credit Card Recovery and Collections Administration department specifically working with accounts that have been placed out with an agency for recovery, filed bankruptcy or have passed away working with estates.

Candidates for this role are not required to have previous experience in collections work as we are not making outbound collection calls. We are looking for someone who is ready to learn something new and can be part of a team! Your day to day will be generally non-customer facing operational work following standard process' and procedures with some inbound calls to assist customers.

Schedule: 8:00am to 5:00pm CST (Monday through Friday)
Location: On-site @ Omaha Tower



  • Working with outside agencies that are working on behalf of FNBO assisting with questions
  • Some inbound calls assisting customers with questions on their charged off account
  • Data entry of payments received and movement of accounts
  • Reviewing mail that comes into the department taking appropriate action per procedures

Bankruptcy / Deceased

  • Work through incoming notifications from various sources
  • Review and evaluate account matters to determine proper next steps
  • Filing claims through our claim portal
  • Status accounts within our internal systems based on the notifications received
  • Load accounts into our estate portal so the system starts looking for estates
  • Provide appropriate documentation to our agencies that are working our deceased accounts

Knowledge, Skills, Education and Experience


  • High School Diploma or equivalent
  • Reading, mathematical and interpersonal skills
  • Strong work history
  • PC skills (Outlook, Word, Excel) and typing skills


  • Previous experience in operations, credit card and/or banking
  • Previous experience with TBS

Team Dynamics/ Work Environment:

We work as a team, you will work closely with the entire Recovery and Collection Administration staff and our agencies that are working on our behalf.  You will also be expected to interact and communicate with internal FNBO staff and external vendors (agencies).  Your team depends on you, regular and predictable attendance is required.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Date Posted August 5, 2022
Date Closes October 4, 2022
Requisition R-20221650
Address 1601 Dodge Street Omaha, NE 68102
Located In Omaha, NE
Work At Omaha - FN Tower
SOC Category 00-0000.00

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