At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.The Sr. Collector is accountable to make complex outbound calls to customers who have become delinquent. Sr. Collectors are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. Provide account maintenance and auditing of deposit and recovery account.
Inbound and out bound calls from/to customers with past due loans, lines of credit and overdrawn deposit accounts to resolve delinquency while adhering to department and regulatory guidelines. Work closely and collaboratively with market personnel to resolve delinquency.
*Collection, maintenance, charge off, close and skip tracing of depository accounts. Chex systems auditing.
*Collection, on past due loans and lines of credit.
*Recovery, on charged off loans, lines and checking accounts.
*Excellent internal and external customer relationship building skills.
*Collection experience and or Customer service of banking products.
*Strong negotiation, problem solving and conflict resolution skills.
*Regular and predictable attendance.
*Detail orientated with strong self editorial and communication skills.
*Adapt positively in a constantly changing and regulatory driven environment.
*Ability to work independently and in a small team environment.
*Working knowledge of Microsoft Office products.
*Challenge current state processes and identify efficiency gains.
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNBO Equity, Diversity, & Inclusion Statement here
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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