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Work from home - Fraud Prevention Specialist - $16/Hour + Incentive

FNBO locationWayne, NE
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116 positions

Web Mktg Technology Specialist

FNBO locationWayne, NE
116 positions
info linkReport a probelm Originally Posted : June 23, 2021 | Expires : August 22, 2021


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Job Location
Wayne, NE, United States


At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Starting Wage: $16.00/hr plus Incentive Eligibility

* Tuition Assistance (eligible at 1 yr of employment): Employees can use up to $5,250 per calendar year with a lifetime cap of $15,750 on continuing education at any accredited college or university.

* Eligibility for paid-time off and health benefits if working at least 20 hrs/week.

* Work from home after training!! Training is located in Wayne, NE.

Multiple Part Time shifts available:

-Wednesday-Saturday 10a-3p
-Wednesday-Friday 8am-1pm, Saturday 11am-4pm
-Monday, Tuesday 10am-3pm, Friday 8am-1pm, Saturday 1pm-6pm
-Monday, Tuesday, Thursday 1pm-6pm, Saturday 9am-2pm

This position is located in Wayne, NE. Training will be held onsite (following social distance guidelines). Incumbents must reside within a 60 mile radius of the Wayne, NE contact center.

Role Overview:

Handle inbound and outbound customer fraud calls.

Review online reports for suspicious financial transactions.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly.
Fraud Prevention is a department within First Bankcard that operates 24 hours a day 7 days a week year around. ã??

Job Qualifications:

Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.ã??

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement



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