At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.This position will be Monday-Friday 8:00AM - 5:00PM
The Analyst I, Authentication and Contact Strategy is accountable for routine monitoring related to potential fraudulent activity on customer accounts. The role is also responsible for working with customers to validate transactions, and engaging relevant business unit contact regarding risk issues related to fraud activity.
Duties may include:
Monitor, evaluate and investigate potential suspicious activity
Work account takeover, fraud application, bust out, synthetic ID and other suspicious activity queues/reports
Work with customers to validate high risk transactions or close and status accounts with confirmed fraud
Engage business units to solve potential at risk issues
Provide feedback to analysts and management on trends
Fraud detection, PRM, Excel knowledge preferred.
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNBO Equity, Diversity, & Inclusion Statement here
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement