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Sr. Director, Community Banking

First National Bank Kearney, NE
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Job Description

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

This role is responsible for managing and developing Community Relationship Managers focused on growth and retention of business customers. The Community Banking Manager will have a deep understanding of their assigned communities and be knowledgeable of current and emerging community banking trends to ensure the team will deliver the intended customer experience and financial wellbeing to our business customers.
The Community Manager will also have a deep understanding of expectations and deliverables of the business segment, including unique approaches to the identified customer segments-(Ian, Gwen, Larry, and Doug).
The Community Manager will coach each RM to the highest levels of performance possible relative to delivering the full bank (deposits, loans, services) to the customer in the manner outlined within the RM Scorecard.

Key Accountabilities

People Management: Build, develop and retain a capable team of Relationship managers at all levels (P2-P5) across multiple Cities in the assigned Community.  Effectively demonstrate managerial attributes of delegation, developing people, team development, inspiring and motivating others, and resource optimization.

  • Effectively apply First National's Talent strategy and practices in building and retaining a team of strong individual contributors
  • Ensure right person, right role by aligning employee strengths, skills, knowledge and abilities to expectations of the RM
  • Communicate clear expectations with measurable outcomes for team members by providing context, big picture and defining what success looks like. Ensure each RM is meeting standards of performance for his or her level relative to size and growth rate of portfolio.  Utilize the standard RM Scorecard consistently in this process
  • Provide feedback, coaching and development opportunities to help each RM improve their skills and behaviors to fulfill current and/or future responsibilities
  • Hold team members accountable for their action and outputs; provide recognition and/or corrective action as appropriate.  Hold each RM accountable to expected use of fnbo systems and processes including Salesforce, nCino, Precision Lender and IMPAX.  Utilize the standard RM Scorecard consistently in this process
  •  Influence team by creating commitment and action through effectively using logic, persuasion, inspiration, and change management techniques
  •  Develop each RM's skills in the areas of lending/credit through internal or external training, debriefing credits with business line and credit CPO's, and coaching as deals are sourced
  • Develop each RM's skills in delivery of non-credit products and services to the business customer through internal or external training and strong partnership/collaboration with product leaders across the segment 

Relationship Management & Activities: Manage the Relationship Manager team to deliver        superior end-to-end business customer experiences (CX) that maximize the bank's investment in the Business Customer Segment with a continuous improvement mindset.

  • Enable our vision through ONE simplified process for all business customers by utilizing a single loan origination system, appropriate credit decision making, use of standard roles and staffing model, and providing end to end process visibility for our customers and employees. By using a single repository they will ensure data integrity and quality to ensure continuous improvement
  • Enable success of Community Banking loan and deposit growth targets in assigned cities and communities
  • Accountable for overseeing credit decisions up to the respective credit authority within the given cities and communities
  • Assist Relationship Managers with critical business development opportunities and clients
  • Participate in management planning sessions to align the organization around a common vision for the evolving Business Customer Segment strategy while also providing effective status reports to the Regional Leader
  • Ensure Relationship Managers effectively deliver Advice and Value based on the needs of the different types of business customers
  • Execute the Business Customer Segment strategies with a results-oriented and customer centric focus
  • Identify risks and establish controls to effectively mitigate those risks to an acceptable level, within the assigned cities and communities
  • Work closely with the Regional Leader to ensure appropriate responses to regulatory agencies, internal audit and compliance teams to ensure safe and sound business practices and policies
  • Ensure Relationship Managers deliver the needs of the business customer while adhering to appropriate credit risk policies and guidelines
  • Engage and effectively collaborate with others across the bank to appropriately serve the full needs of the business customer, ensuring that each position in the business segment is utilized per the role's standard activities within all processes

Strategy and Managerial Planning: Develop and execute a clear vision, strategy, and plan of action for the RM team.

  • Proactively partner with leaders to identify and provide ideas and solutions to accelerate income and growth
  • Make decisions that are informed, timely, and logical and risk controlled.  Analyze and take ownership of outcomes and make appropriate adjustments for the future
  • Work closely with the Regional Leader to ensure appropriate responses to regulatory agencies, internal audit and compliance teams to ensure safe and sound business practices and policies
  • Adhere to developed staffing plans as set by Regional Leader to efficiently and effectively support growth
  • Participate in management planning sessions to align the organization around a common vision for the evolving Business Customer Segment strategy while also providing effective status reports to the Regional Leader
  • Execute the Business Customer Segment strategies with a results-oriented and customer centric focus

Cross-Functional Working Relationships: Collaborate across multiple lines of business and support groups within the bank to ensure the Business Customer Segment is delivering on the business objectives of the Cities and Communities. Engage and partner with others across the bank to appropriately service full needs of the business customer.

  • Define and create an environment of collaboration with Community Banking Regional Leader, Community Managers and Relationship Managers to identify and accelerate loan, deposit, and fee-based growth opportunities

Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

  • Complete compliance training and adhere to internal procedures and controls, as required
  • Report any known violations of compliance policy, laws, or regulations
  • Report any suspicious customer and/or account activity
  • If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues

     Knowledge, Skills, Education and Experience:

5+ years experience in Commercial banking management leading Relationship Managers. Understanding of customer journey mapping and ability to implement excellent end-to-end customer experiences. Effective understanding and experience in business development. Significant depth of knowledge in self-employed sole proprietorships, entrepreneurial growing businesses, professionally managed businesses, commercial and industrial lending, credit analysis, business cash flow analysis, and business succession planning. Strong knowledge of the industry and the economy. Understand and comply with bank policy, laws, and OCC regulations, and the bank's BSA/AML Program, as applicable to your job duties. Professional Behavior and Community Focus: Exhibit professional behavior and promote positive working relationships. Bachelor's degree required, MBA helpful. Ability to actively participate in community boards and be visible in the cities and communities.

*This role document is reflective of role at a point in time and will continue to evolve and be updated as needed*

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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Job Details

Date Posted May 23, 2020
Date Closes July 22, 2020
Requisition R-20200634
Address 2223 2nd Avenue Kearney, NE 68847-5314
Located In Kearney, NE
Work At Kearney, NE - Main Branch
SOC Category 00-0000.00
Location