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Sr. Specialist, Customer Care

First National Bank Bloomfield, NE

Job Description

At First National, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

The Sr. Specialist, Customer Care is accountable to be the first contact with FNBO customers who have questions about their financial accounts. The role is also accountable to monitor reactions from customers and independently identify and define customers' needs.

Role Summary

Want to be the voice of First National Bank   A position on our Customer Care team gives you the opportunity to be the first contact with our customers!  At First National Bank, we want our customers to have a superior customer experience and this role is critical in making that possible.  This role is for you if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.

What You Will Do

(key accountabilities)

  • Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers' concerns.
  • Identify customer's need and move them towards the appropriate action using your knowledge and experience.
  • Monitor reactions and check for understanding when working with customers and co-workers.
  • Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

Who You Are (qualifications)

  • You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.
  • You are not afraid to make decisions and willingly provide input.
  • You have the ability to recognize different people's styles and adjust your communication accordingly.
  • You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.
  • Have a high school diploma or GED.
  • Have a positive attitude and professional demeanor.
  • Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.
  • Demonstrated dependability/reliability.

Who You Are (desired characteristics - not required)

  • One year of customer service experience or sales experience.
  • Have a bachelor's degree or equivalent experience.
  • You may speak a second language (Spanish or Japanese.)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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Job Details

Date Posted May 9, 2019
Date Closes July 8, 2019
Requisition R-20190903
Address 208 West Bazile Street Bloomfield, NE 68718-4607
Located In Bloomfield, NE
Work At Bloomfield, NE - Contact Center
SOC Category 00-0000.00

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