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Sr. Specialist, Customer Care

First National Bank Omaha, NE
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Job Description

At First National, our employees are the heart of our story and we re committed to their success! Please see below the details of this career opportunity and how it fits into our organization s success.

The Sr. Specialist, Customer Care is accountable to be the first contact with FNBO customers who have questions about their financial accounts. The role is also accountable to monitor reactions from customers and independently identify and define customers needs.

Want to be the voice of First National Bank?  A position on our Customer Care team gives you the opportunity to be the first contact with our customers!  At First National Bank, we want our customers to have a superior customer experience and this role is critical in making that possible.  This role is for you if you re great at talking with people, know how to identify and define customers needs, and enjoy working independently.

  • Work independently with customers over the phone to answer questions regarding their financial accounts. Questions might include billing, payments, account maintenance, online banking assistance, and listening to customers concerns.
  • Identify customer s need and move them towards the appropriate action using your knowledge and experience.
  • Monitor reactions and check for understanding when working with customers and co-workers.
  • Make decisions quickly by using all available resources, seeking input, and considering short and long term implications.

Required Qualifications:

  • You continue to work effectively, maintaining focus and may be even more productive in stressful or unexpected situations.
  • You are not afraid to make decisions and willingly provide input.
  • You have the ability to recognize different people s styles and adjust your communication accordingly.
  • You can make decisions quickly by using available resources, seeking input, and considering short and long term implications.
  • Have a high school diploma or GED.
  • Have a positive attitude and professional demeanor.
  • Strong computer skills including the ability to navigate the internet and utilize multiple computer systems.
  • Demonstrated dependability/reliability.

Preferred Qualifications:

  • One year of customer service experience or sales experience.
  • Have a bachelor s degree or equivalent experience.
  • You may speak a second language (Spanish or Japanese.)

Part-Time = 20 Hours Weekly

10:00AM 2:00 PM Monday Thru Friday with Rotating Saturday Shift with Tuesday Off

9:00AM 2:00 PM Wednesday, Thursday, Friday, Sunday Shift

3:30PM 7:30 PM Monday, Tuesday, Wednesday, Thursday, Sunday

5:30PM 9:30 PM Monday, Tuesday, Wednesday, Thursday, Sunday

Omaha Tower Required Training 6 Weeks Training

February 5-22 Monday Thru Friday  9:00 AM 5:00 PM (CT)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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Job Details

Date Posted January 26, 2019
Date Closes March 27, 2019
Requisition R-20190177
Address 1601 Dodge Street Omaha, NE 68102
Located In Omaha, NE
Work At Omaha - FN Tower
SOC Category 00-0000.00

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