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Sr. Specialist, Fraud & Activity Alert ($15.00 + Incentive)

First National Bank Omaha, NE
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Job Description

Job Description

Role Overview:
Review online and paper reports for suspicious financial transactions.
Handle inbound and outbound customer calls.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly
Activity Alert is a fraud prevention department within First Bankcard that operates 24 hours a day 7 days a week year around.


Job Qualifications

Job Qualifications:
Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.























Job Details

Date Posted December 4, 2018
Date Closes February 2, 2019
Requisition 38-17168
Located In Omaha, NE
Work At Omaha - First National Bank (Main Bank)
Schedule M, Tu, Th, F 9:30a-8:30p
Days of Week Full-time
SOC Category 00-0000.00

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