Sr. Analyst, Data Analysis
First National Bank Plano, TX
This role is within Enterprise Data Management Decision Sciences team to support various departments across the organization including Customer Experience team, Operation Excellence team, Wholesale Group and other departments as assigned.
An incumbent in this role may be assigned to work at either FNBO branch location in Plano, Texas, in Frisco, Texas, in Fort Collins, CO, in Boulrer, CO or in Omaha, Nebraska.
Identify trends in customer feedback and behavioral data
Develop, maintain, and enhance reports
Review and monitor customer feedback trends.
Track pre/post survey performance.
Conduct ad-hoc analyses and reporting
Collaborate with OpX team to improve and redesign operational processes to cut costs and increase revenues.
Help identify opportunities to improve process design.
Develop right metrics to monitor, update and measure process quality and productivity.
Provide feedback to deliver positive business and customer outcomes.
Work closely with Wholesale group to meet their data and analytics needs.
Assist in determining key data requirements.
Provide insights and opportunities to comprehensively solve business needs.
Analyze business results with an eye towards recommendations and enhancements.
Partner with Wealth and Wholesale teams to define monitor and report Key Performance metrics (KPIs).
Create 360 degree view of our customers who have both Wealth and Retail products.
4. Bachelor Degree in Statistics, Economics, Finance or other related field required
5. Minimum of one (1) year experience using SQL to extract and manipulate data for reporting or data analysis required
6. Minimum of three (3) years of working experience required
7. Advanced Degree in such quantitative fields preferred.
8. Demonstrate excellent oral and written communication skills
9. Demonstrate the ability to handle stress, meet deadlines and work independently
10. Expert knowledge of Excel
| Date Posted
November 29, 2018
| Date Closes
January 28, 2019
| Located In
| Work At
Plano-Legacy Drive Branch (TX)
Exempt | Monday Through Friday
| Days of Week
| SOC Category
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