Sr. Specialist, Fraud & Activity Alert (Part Time)
First National Bank Wayne, NE
Review online and paper reports for suspicious financial transactions.
Handle inbound and outbound customer calls.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly
Activity Alert is a fraud prevention department within First Bankcard that operates 24 hours a day 7 days a week year around.
Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.
| Date Posted
May 17, 2018
| Date Closes
July 16, 2018
| Located In
| Work At
Wayne - Contact Center
Varied hours including evenings and weekends
| Days of Week
| SOC Category
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