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Sr. Specialist, Fraud & Activity Alert (Part Time)

First National Bank Wayne, NE

Job Description

Job Description

Role Overview:
Review online and paper reports for suspicious financial transactions.
Handle inbound and outbound customer calls.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly
Activity Alert is a fraud prevention department within First Bankcard that operates 24 hours a day 7 days a week year around.

Job Qualifications

Job Qualifications:
Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.

Job Details

Date Posted May 17, 2018
Date Closes July 16, 2018
Requisition 38-15939
Located In Wayne, NE
Work At Wayne - Contact Center
Schedule Varied hours including evenings and weekends
Days of Week Part-time
SOC Category 00-0000.00

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