Sr. Specialist, Fraud & Activity Alert
First National Bank Wayne, NE
Review online and paper reports for suspicious financial transactions.
Handle inbound and outbound customer calls.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly
Activity Alert is a fraud prevention department within First Bankcard that operates 24 hours a day 7 days a week year around
Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.
| Date Posted
October 3, 2017
| Date Closes
December 2, 2017
| Located In
| Work At
Wayne - Contact Center
| Days of Week
| SOC Category
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