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Sr. Specialist, Fraud & Activity Alert

First National Bank Wayne, NE
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Job Description

Job Description

Review online and paper reports for suspicious financial transactions.
Handle inbound and outbound customer calls.
Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
Multi-task oriented (i.e. handle phone calls while maintaining reports).
Employ courtesy and tact when handling challenging customer phone calls.
Work independently and make decisions on accounts with little supervision.
Recognize which reports are time-sensitive and prioritize tasks accordingly
Activity Alert is a fraud prevention department within First Bankcard that operates 24 hours a day 7 days a week year around







Job Qualifications

Good Communication & Analytical Skills
Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
Customer Service Experience
Ability to multi-task
Work Overtime as required by department.

Job Details

Date Posted October 3, 2017
Date Closes December 2, 2017
Requisition 37-15129
Located In Wayne, NE
Work At Wayne - Contact Center
Schedule Wed-Sat 8am-7pm
Days of Week Full-time
SOC Category 00-0000.00

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