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Customer Experience Specialist Intern

Farm Credit Services of America Sioux City, IA

Job Summary

Farm Credit Services of America (FCSAmerica) isagreat place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.Join FCSAmerica today and help us shape the future of agriculture.

As an Intern at Farm Credit Services of America (FCSAmerica) you will have the opportunity to learn the primary responsibilities of business operations in lending, insurance, technology, and education. You will have the ability to develop and build on your skills and build lasting relationships with customers, teammates and support the local communities that you serve.

Our interns work on projects that matterand teams will rely on your skills and insights to help deliver those projects to market. Youll get the opportunity to work on real projects and have fun along the way.

Essential Duties & Responsibilities

As a Customer Experience Intern at Farm Credit Services of America youll have the opportunity to facilitate the customer journey through the loan process and all aspects of product delivery before, during and after the closing. You'll learn monetary accounting activities, application process, how to address customer inquiries, assist with customer-facing technology and overall management of office operations.

Here are a few things youll be doing:

  • Provide 1st level service and support for inbound customer interactions
  • Learn the Associations customer service management tool to accurately document interactions.
  • Work to resolve Customer inquiries by collaborating with others within FCSAmerica for further support and/or guidance.
  • Gain exposure to the Associations digital portal, online banking and other customer-facing tools.
  • Discover different loan servicing options and work to gather appropriate documentation to initiate the request.
  • Assist in processing cash management requests (wires/ACH/Payment by Phone)

Travel Time

  • Travel will be required to the Omaha office three times during the 12-week internship. Orientation, mid-summer and final presentation, dates TBD.

Education Requirements

  • Currently pursuing a bachelors or masters degree in Ag Business, Finance, Accounting, Business Administration, Agricultural Economics, or other related degree.

  • Minimum of 3.0 GPA on a 4.0 scale

Years of Experience

  • Demonstrated leadership abilities

  • Effective communication and interpersonal skills (both written and verbal)

  • Strong desire to pursue a career involving sales, marketing and territory management.

Who is Farm Credit Services ofAmerica

FCSAmerica is a leading provider of credit and crop insurance to farmers, ranchers, and agribusinesses in Iowa, Nebraska, South Dakota and Wyoming. It takes a lot of expertise to meet the needs of todays agricultural industry, and our 1,700 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.

We are headquartered in Omaha, Nebraska, and support our customers and their rural communities from 43 local offices across our four-state territory. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nations largest and most complex agribusinesses. The satisfaction that comes with serving an industry vital to all our lives shows in teammate surveys. FCSAmerica regularly is voted a top place to work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Date Posted September 12, 2023
Date Closes November 11, 2023
Requisition 896-en_US
Located In Sioux city, IA
SOC Category 00-0000.00

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