POSITION SUMMARY: Working in coordination with a Business Solutions Manager (Business Owner), provides expertise to deliver the loan origination business solution. A user-level representative and a liaison between business users and project teams for their business process and/or technology/system (e.g. business tool or system). In-depth knowledge of systems, processes and procedures for the work solution they represent. Understands how end-users actually accomplish their work, their challenges, and their current workarounds. Provides input into the business solution and has a stronger emphasis in the execution of the solution in support of the Business Solutions Manager by: • Articulating specific business needs, and documenting and supporting the systems, processes, and procedures within a business solution. • In coordination with a Business Solutions Manager (Business Owner), serving as a liaison representing the business goal or user to engaged project teams. • Supporting change management and user support activities.
EMPLOYEES SUPERVISED: None.
DUTIES AND RESPONSIBILITIES: Essential functions of the position include, but are not limited to:
1. Solution Design Provide expertise regarding a business need. Support the systems, processes and procedures within a domain of responsibility. • Assist in the design and evolution of the business process to create business effectiveness. • Create and maintain documentation describing processes and reasoning behind key business decisions. • Actively monitor the effectiveness of systems and processes, and recommend adaption of processes and supporting tools. • Considers how to ensure data quality within the solution to maximize accurate and consistent delivery and appropriate process control measurement. • Provide input and analysis to enable request prioritization.
2. System Development In coordination with a Business Solutions Manager (Business Owner), serve as a liaison representing the business goal or user to engaged project teams. • Collaborate with project teams to write user stories • Describe ways features will be used and aid in identifying key risks • Perform acceptance testing for features in alignment with an agreed upon testing strategy. • Assist in identifying test scenarios and expected outcomes. • Embed with project teams for rapid feedback and adaptive decision-making. • Participate in agile project activities
3. Change Management and User Support Support change management activities. • Assist with identification of change management and user training. • Prepare training material and conduct training • Assist in ongoing user support through process and procedure documentation and 1st line user support to help resolve user issues within the solution
Additional functions of the position may include: 1. Perform other duties as assigned.
JOB SPECIFICATIONS: Education and/or experience equivalent to a Bachelor’s degree in business, accounting, finance or a related technical expertise.
The ideal candidate will have a minimum of 1-2 years’ experience in product development, researching, analyzing, and developing solutions including technology systems. The ideal candidate will have a minimum of 2 years of lending, underwriting, or loan processing experience. Working knowledge of agriculture lending and Farm Credit experience preferred.
Duties require: • Strong interpersonal relationship skills. • Strong customer service skills. • Strong written and oral communication skills. • Strong product/business solution development skills. • Solid ability to contribute business knowledge to design, develop, implement, support and enhance multiple loan accounting technology systems with minimal coaching. • Ability to work independently and provide leadership in supporting business users. • Ability to independently complete responsibilities, under the direction of the Business Solution Manager and team leader, in alignment with the project plan. • Ability to lead effectively through change, and to identify and eliminate barriers to change. • Ability and willingness to maintain and adhere to appropriate procedures and controls. • Ability to exercise leadership and judgment and to develop solutions to complex issues. • Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills. • Proficient in Windows environment using Microsoft Word, Excel, and Internet Explorer. • Ability to obtain working knowledge of regulations affecting the Associations (i.e. FCA, RECD, FSA and Consumer regulations). • Ability to interpret policies and procedures. • Broad knowledge of retail lending delivery model and the interrelationship with other pertinent teams and processes.
INTERNAL/EXTERNAL CONTACTS: In addition to Retail Lending Solutions leadership and teammates there will be extensive contact with FCSAmerica Information Technology, Business Applications Team, Legal, Risk/Compliance and Finance. External contacts may include Farm Credit business partners and producers/customers.
MENTAL AND PHYSICAL REQUIREMENTS: • Ability to sit for long periods of time to accomplish work at desk. • Ability to use computer. This involves reading the screen and keying/typing information. • Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills. • Ability to reason, judge, compare, calculate, evaluate and critique such information as written materials, numerical data, responses to customer needs and/or other work related activities. • Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job. • Ability to understand and explain various subject matter and consult on concepts, programs, terminology and methods. • Ability to operate the telephone and respond to calls and in-person inquiries. • Ability to move about the office with occasional reaching and bending. • Ability to successfully interact with and represent the organization to staff, officers, board members, customers, industry specialists, and the public at all levels. • Ability to use a keyboard/calculator/computer. This involves reading the screen and keying/typing information. • Ability to use and understand various computer software related to carrying out essential responsibilities of the position. • Ability to travel by auto or commercial transportation (up to 10%) to carry out essential responsibilities.
Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Associations’ policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.
This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
|Date Posted||November 30, 2017|
|Date Closes||January 29, 2018|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Compensation||Salary, $57,990.00 - $86,990.00|
|SOC Category||11-1021.00 General and Operations Managers|
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