Back to Search New Search

Field Service Technician I

Election Systems & Software Louisville, KY

Job Description

The Technician I, Field Services installs, tests, and repairs ES&S hardware and software products for customers assigned to the technician’s territory.  This position applies knowledge and experience of electronic, computer and mechanic principles in determining maintenance requirements and applies skills in assuring optimal performance of equipment.

Essential Duties and Responsibilities:

  1. Installs new and upgraded equipment and performs preventative maintenance and election readiness checks on the full array of election hardware and software products in accordance with equipment specifications and service agreements. This requires an understanding of the anatomy of a ballot including but not limited to the function of cut marks, registration marks, the timing track, code channel and oval positions
  2. Plans and performs work requiring a knowledge and experience working with electronic and mechanical theories and principles in alignment with system operating instructions.  This includes but is not limited to ability to read and understand equipment manuals, able to read and understand a digital voltmeter, use basic hand tools, read resistor color coding, use basic soldering skills and utilize safe electrostatic discharge techniques.
  3. Provides responsive service in terms of timely equipment maintenance, basic training on systems operation and advises customer of maintenance items and specifications to assure appropriate user understanding of operational items.
  4. Accomplishes work order requirements and maintains company-required performance and maintenance records for each piece of equipment/system.
  5. Responsible for accurately and securely maintaining equipment parts inventory and the return of defective parts in a timely manner.
  6. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.


Education:  Must have a vocational degree in electronic, mechanical or computer technology field; or equivalent experience working with electro-mechanical equipment.


At least 0 -1 year experience (dependent upon education) in:

Installation and maintenance of electro-mechanical equipment

Use of Microsoft Office software required and experience with Outlook, News, Concur, Synergy, and Paylocity preferred                              


Basic Electronics and mechanical aptitude required

Basic computer skills

Problem Solving/Analysis

Communication proficiency

Basic math skills

Ability to use MS Office

Ability to drive a motor vehicle

Licenses/Certifications Required:  Driver’s license

Supervisory Responsibilities:  This position has no supervisory responsibilities.

Work Environment:  While performing the duties of this job, the employee may be exposed to moving Electro/mechanical parts and noise. This position requires travel in a variety of weather conditions.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee must be able to lift and/or move up to 80 pounds. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:  Approximately 70% travel is expected.

Security:  Required to consistently demonstrate adherence to all security requirements and accepted practices as contained in the current ES&S Security Policy.  Incumbents must proactively read, comprehend and adhere to all ES&S security policies, practices and procedures regarding the safety and safekeeping of co-workers, products, services and other intellectual property as defined in the ES&S New Business and Non-disclosure, or Proprietary matters, Confidential matters and Non-Competition agreements, and the current ES&S Security Policy Manual.

EEO Statement:  In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities.  ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

E-Verify: ES&S shall electronically verify the employment eligibility of their newly hired employees and shall submit a query to E-Verify for any newly-hired employee after completion of the I-9 process and no later than the end of the third business day after the employee’s actual start date. 

Job Details

Date Posted August 11, 2017
Date Closes November 9, 2017
Requisition 3308
Located In Louisville, KY
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Start Date Immediately
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 40018
Travel Yes - 75

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Voluntary Life Insurance
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Service Pro Field Service and Repair Center
  • Hardware Installation / Setup
  • Hardware Build / Repair / Upgrade
  • Other - Repairs
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...