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Customer Service Representative-Financial Services- We offer a $350 hiring bonus!

EMS CRM Omaha, NE
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Job Description

Customer Service Representative-Financial Services- We offer a $350 hiring bonus!

Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

The Position:

 

We are looking for professional Customer Service agents to join a fast-paced and energetic customer service team for a Financial Services program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

 

You will need:

  • High level customer service skills
  • Good research skills and the ability to answer financial services questions
  • Knowledge of the financial services, banking or the securities market
  • Adherence in compliance procedures and following industry protocols
  • Great listening skills to recommend financial services
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Compliance with quality assurance and client expectations and standards
  • The desire to learn new financial concepts and terms
  • Good computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Relationship building skills and a desire for customer satisfaction

 

Requirements:

  • Bachelor’s degree in finance, business, other related field or equivalent work experience preferred
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • One to two year’s previous call center experience required
  • Prior experience in financial services, banking or the securities industry
  • General understanding of the financial markets, industry rules and procedures
  • Good mathematical skills and knowledge of industry specific regulations
  • The ability to keep client information strictly confidential
  • The ability to pay close attention to details while resolving customer problems
  • Must demonstrate a professional demeanor and positive attitude

  

EMS Offers:

  • $350 hiring bonus
  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Job Details

Date Posted March 8, 2019
Date Closes April 7, 2019
Address 12111 Emmet St.
Located In Omaha, NE
Department Customer Service
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 2
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68164
Name Denelle Clauff

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence

This job requires the following skills

  • Compliance
  • Customer Service

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...
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