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Technical Support Representative-Sprinkler System- $500 Hiring Bonus

EMS CRM Omaha, NE
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Job Description

Technical Support Representative-Sprinkler System- $500 Hiring Bonus

 

EMS Inc. is a growing contact center nestled in the Northwest part of Omaha, Nebraska.

 

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    

 

The Position:

 

The Technical Support Representative is responsible for responding to, and ensuring all customer product issues are resolved, tracked and monitored.

 

You will need:

  • The ability to analyze technical product issues and provide solutions
  • The ability to quickly learn specific client products, processes and systems
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • The skills to meet needs and resolve issues for external & internal customers
  • A pro-active, self-motivated and persistent attitude
  • Knowledge of Internet, Microsoft Office-Outlook, Word, Excel
  • Good communication skills that are clear and concise-verbally and written
  • Keep client information confidential and respect the nature of information
  • The ability to conduct 2-3 chats at a time

 

Requirements:

  • High School Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • One year call center experience required
  • Networking-system connectivity such as LAN, WAN and how devices connect
  • Experience with mobile & OS applications, Android & IOS
  • Understanding of WIFI Definitions and connectivity
  • Experience responding to customers via social media
  • Previous irrigation system experience is preferred

 

EMS Offers:

  • $500 hiring bonus
  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Job Details

Date Posted February 12, 2019
Date Closes March 14, 2019
Address 12111 Emmet St.
Located In Omaha, NE
Department Customer Service
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68164
Name Denelle Clauff

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence

This job requires the following skills

  • Customer Service
  • Team Management
  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Excellent Team Member
  • Problem Resolution
  • Strong Work Ethic

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...
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