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Entry Level Support Technician: $500 Hiring Bonus

EMS CRM Omaha, NE
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Job Description

Customer Service Representative –Medical Transportation-$350 hiring bonus!

Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

 

The Company:

 

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!   

 

The position:

 

We are looking for agents to help customers with medical transportation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

 

You will need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

 

Requirements:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • Variety of shifts available. Availability for 1 weekend day preferred

 

EMS Offers:

  • $350 hiring bonus
  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

·         

Job Details

Date Posted February 12, 2019
Date Closes March 14, 2019
Address 12111 Emmet Street
Located In Omaha, NE
Department Technical Support
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 3
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68164
Name Denelle Clauff

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence
  • Wellness Program
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • LANDesk Service Desk
  • Microsoft Software Asset Management (SAM)
  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...
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