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Customer Service Representative – New Program for a cellular company!


Job Description

Customer Service Representative – New Program for a cellular company!


Are you tech savvy with mobile devices and the latest technology? Do you enjoy troubleshooting? Do you thrive on giving customers the ultimate experience?


The Position:

Get your foot in the door on the ground running! We have a new program for a cellular phone company! The Inbound Customer Service Representative will join a fast-paced and energetic customer service team. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities . 


We have a variety of schedules available!

The Company:

EMS Inc. offers a team work environment, not a “typical” call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!    


You will need :

  •         Above average customer service skills
  •         Strong written and verbal communication skills interacting with customers and co-workers
  •         Friendly and energetic attitude
  •         Computer knowledge and internet skills
  •         Ability to navigate between multiple computer screens/tabs
  •         Quick learner who enjoys using trouble-shooting and problem solving skills
  •         Ability to work both as an individual and as a team member


Requirements :

  • ?High School diploma or equivalent
  •  Must have some working knowledge of mobile devices and/or tech savvy
  •  Must be familiar with phone, apps, Internet, email and Microsoft Office
  •  Previous call center experience preferred
  •  Variety of shifts available. Availability for 1 weekend day preferred


EMS Offers :

  •        $350 hiring bonus
  •        Paid on-the-job training
  •        Medical, dental, vision, and life insurance 1st of the month following 59 days of hire
  •        Casual dress attire
  •        Individual work spaces
  •        Complimentary breakfast on Fridays
  •        Free parking
  •        North-West Omaha location

Job Details

Date Posted December 7, 2018
Date Closes January 6, 2019
Address 12111 Emmet Street
Located In Omaha, NE
Department Customer Service
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 10
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68164
Name Denelle Clauff

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence
  • Wellness Program
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Cellular Phone / Data Sales

This job is related other jobs in these career categories

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...