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Technical Support Supervisor

EMS CRM Omaha, NE
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Job Description

 

Technical Support Supervisor

 

Do you have a passion for people and technology?

 

 

EMS, Inc. is looking for a Technical Support Supervisor who is self - motivated and has the natural ability to lead and motivate others. 

 

 

The Technical Support Supervisor is responsible for the day to day management of a team of employees to include motivating, recognizing, coaching, counseling, training and problem solving.  The successful Technical Support Supervisor will develop positive interaction with the clients including conference calls, call calibrations, scripting, etc. and assisting in resolving client concerns in a timely manner is a must.

 

 

Qualifications:

  • Bachelor's degree in Business or a related field or equivalent education and experience
  • A minimum of one year supervisory experience with a blended Inbound/Outbound Contact Center
  • One to three years Contact Center experience
  • Proven leadership experience and the ability to develop and motivate a team
  • Ability to communicate effectively to a variety of audiences
  • Ability to provide and support the companies/client's vision and direction
  • Exceptional time management skills and strong knowledge of Microsoft Products, and CRM tools
  • Excellent oral, written and interpersonal communication skills
  • Attention to detail, the ability to multi-task and operate in a changing environment
  • Must be creative; think outside the box mindset and the ability to come up with ideas to aide in client satisfaction and customer service
  • Excellent teamwork and customer service skills (friendly, courteous and helpful)

 

 

Who are we? We are EMS and we are looking for a Technical Support Supervisor to lead and join a fast-paced & energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.

 

Job Details

Date Posted December 7, 2017
Date Closes January 6, 2018
Address 12111 Emmet Street
Located In Omaha, NE
Department Operations
Job Type Full-time Employee
Experience Level Intermediate (3-7 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68164
Name Denelle Clauff

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence
  • Wellness Program
  • Achievement Awards
  • Merit Increases
At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...
Location