Bilingual Reservations Agent for Luxury Hotels
Job Title Synonyms: Customer service, Inbound representative, Hospitality, Spanish
Company: EMS Inc.
Location: Omaha, NE
Salary: WE OFFER COMPETITIVE PAY!
We are looking for a bilingual Luxury Reservations Agent to join our team and take calls for a luxury hotel brand. How would you like to take calls for a hotel that is inspired by nature? One that believes in recycling, repurposing and reuse? One that is designed with beauty and reclaimed materials? And that are located in some of the most well-known and visited places in the United States?
Career advancement opportunities •Team work environment •$350 hiring bonus •Paid on-the-job training •Full time schedules •Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire •Casual dress attire •Individual work spaces •Complimentary breakfast on Fridays •Free parking •North-West Omaha Location
About the Role
As a Luxury Hotel Reservations Agent you will Process all reservation requests, changes, and cancellations received by phone. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number. We want our agents to succeed!
Who are we? We are EMS and we are looking for High Quality Luxury Reservations Agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything. EMS, Inc. offers a team work environment, not a “typical” call center atmosphere.
|Date Posted||November 8, 2017|
|Date Closes||December 8, 2017|
|Address||12111 Emmet Street|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Experience Level||Entry Level (0-2 yrs. experience)|
|Hours||40 hours per week|
|Desired Secondary Language Skill||Spanish|
|SOC Category||43-4081.00 Hotel, Motel, and Resort Desk Clerks|
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