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Technical Support Agent - $350 Hiring Bonus

EMS CRM Omaha, NE
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Job Description

Technical Support Representative: $350 Hiring Bonus!

JOIN OUR AWESOME TEAM – WE OFFER COMPETITIVE PAY!

Who are we? We are EMS and we are looking for High Quality Inbound Customer Service agents to join a fast-paced and energetic customer service team. EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

EMS, Inc. offers a team work environment, not a “typical” call center atmosphere. 

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the “big box” guys where you feel like a number.  We want our agents to succeed!   

What we expect from our agents:

Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to resolve technical issues and/or customer inquiries regarding services, products and complaints. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

Skills:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and coworkers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Requirements:

  • High School Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred, but not required
  • Preferred Associates Degree in technical and/or related field
  • Experience with the Internet, networking, WAN, LAN, technology, personal computers, mobile devices, and Microsoft Office
  • Previous technical help desk or call center experience a plus
  • Variety of shifts available. Availability for 1 weekend day preferred

EMS Offers:

  • Career advancement opportunities
  • Team work environment
  • $350 hiring bonus
  • Paid on-the-job training
  • Full time schedules
  • Medical, dental, vision, long-term disability, and company paid life insurance benefits 1st of the month following 45 days of hire
  • Casual dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

 

Job Details

Date Posted September 6, 2017
Date Closes October 6, 2017
Address 12111 Emmet Street
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68164
Name Brittney Hoffmann

This job offers the following benefits

  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Unpaid Leaves of Absence
  • Wellness Program
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • 3D Modeling
At a Glance
Enjoy these benefits
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • And More ...
Location