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Support Engineer

DMSi Software locationOmaha, NE
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7 positions
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Web Mktg Technology Specialist

DMSi Software locationOmaha, NE
7 positions
info linkReport a probelm Originally Posted : July 08, 2021 | Expires : September 6, 2021

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
Unspecified
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Job Location
Omaha, NE, United States

Description

We are looking for smart problem-solvers who are experienced and motivated to provide excellent service to our customers and partners throughout the world. Workpoint develops process automation software for a wide variety of environments using JavaScript, Java, and .NET technologies. Workpoint Automation components include browser-based JavaScript clients and Java or .NET services deployed as on-premise or Cloud solutions. The primary responsibility is to manage customer issues related to Workpoint products and services. They will be critical in administering technical support and quality assurance for Workpoint on-premise and cloud applications.

RESPONSIBILITIES AND DUTIES:

  1. Serve as the first point of contact for troubleshooting experience, analyzing customer problems, and asking the appropriate questions to support a resolution
  2. Perform troubleshooting through diagnostic techniques to pertinent questions associated with Workpoint products
  3. Execute and validate test plans and results for Workpoint applications
  4. Continually evaluate and identify opportunities to drive process improvements that positively impact Workpoint applications and customer experience

EDUCATION AND EXPERIENCE:
JAVA (2+ years)
NET experience (C# and .NET 4.7 framework)
Experience with Business Process Automation
Experience Enterprise and Web Application Servers
Database technologies (SQL Server, Oracle, PostgreSQL, MongoDB)
Linux and Windows Operating systems
High level of attention to detail

WORK ENVIRONMENT & PHYSICAL DEMANDS:
Normal office environment with use of computers and telephone systems; no unusual physical demands

#hiring
#net
#application
#business
#c
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DMSi Software

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7 active jobs
locationOmaha, NE
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locationOmaha, NE
clockFull-time
locationOmaha, NE
clockFull-time
locationOmaha, NE
clockFull-time
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