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Software Solutions Specialist

DMSi Software Omaha, NE
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Job Description

DMSi Software, recognized by Inc. 5000 for being one of the fastest growing private companies in America. We are looking for problem solvers. Individuals that love a challenge, want to gain experience, work as a team and help our customers with their ERP solution. DMSi the leading software company for the building materials industry in Omaha, NE.

The Software Solutions Specialist should possess or develop a foundation in the distribution industry, and ERP Software functionality. With a foundation in these areas, you will build your understanding of our products and our approach to providing support to our customers. The Software Solutions Specialist will also participate in customer and internal training. This individual will provide support for other teams/departments as needed.

RESPONSIBILITIES AND DUTIES:

  1. Learn DMSi's products 
  2. Manage customer issues throughout the process
  3. Assist other DMSi personnel in researching, testing or reproducing errors
  4. Documents information and work performed in resolving cases 
  5. Participates in teams, workgroups or value-added areas like Line of Business teams
  6. Attend/assist with training for internal personnel or customers/prospects
  7. Ability to demonstrate functionality to customers
  8. Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Good analytical, logical, research and problem-solving skills
  2. Good verbal and written communication skills
  3. Ability to positively interact with all levels of the company and with others outside the company
  4. Ability to maintain a high degree of tact, professionalism, and confidentiality
  5. Report writing a plus
  6. Software support experience preferred

EDUCATION AND EXPERIENCE:

College degree in Supply Chain Management, MIS, Business, Finance, Accounting, Economics, related majors or equivalent work experience


 

Job Details

Date Posted May 16, 2019
Date Closes July 15, 2019
Address 17002 Marcy Street, Suite 200
Located In Omaha, NE
Department Customer Service
Function Customer Support
Job Type Full-time Employee
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68118

This job requires the following skills

  • ERP Software
  • Building Const., Architecture, and Engineering - Other Software
  • E-commerce / Internet
  • Technical Support
  • E-Commerce Specialist
  • Software Services and Solutions Sales

Course(s) relevant to the skills listed for this position

Location