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Software Support Specialist

DMSi Software Omaha, NE
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Job Description

Are you an Accountant looking for a change? Are you a problem solver at heart? What do we offer? No day is the same and we solve challenging issues as a team. At DMSi Software we create, support and deliver exceptional software for the building materials industry. DMSi is a casual company, that works in a team environment, to produce outstanding software and provide unparalleled service. 

The Software Support Associate should possess or develop a foundation in the distribution industry, and ERP Software functionality. With a foundation in these areas, you will build your understanding of our products and our approach to providing support to our customers. The Software Support Associate will also participate in customer and internal training. This individual will provide support for other teams / departments as needed.

RESPONSIBILITIES AND DUTIES:

  1. Learn DMSi's products 
  2. Manage customer issues throught the process
  3. Assist other DMSi personnel in researching, testing or reproducing errors
  4. Documents information and work performed in resolving cases 
  5. Participates in teams, work groups or value added areas like Line of Business teams
  6. Attend / assist with training for internal personnel or customers / prospects
  7. Ability to demonstrate functionality to customers
  8. Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Good analytical, logical, research and problem solving skills
  2. Good verbal and written communication skills
  3. Ability to positively interact with all levels of the company and with others outside the company
  4. Ability to maintain a high degree of tact, professionalism and confidentiality
  5. Report writing a plus
  6. Software support experience, preferred

EDUCATION AND EXPERIENCE:

College degree in Supply Chain Management, MIS, Business, Finance, Accounting, Economics, related majors or equivalent work experience

DMSi offers onsite fitness facilities, multiple break rooms with gaming equipment, and outdoor seating areas. DMSi benefits include a wellness program & incentives, education assistance, 401(k) plus matching, holidays, Paid Time Off , just to name a few.  DMSi is an equal opportunity employer.

Apply online, fax or mail:
Attn: Human Resources
DMSi Software
17002 Marcy Street, Suite 200
Omaha, NE 68118


 

Job Details

Date Posted November 18, 2018
Date Closes January 17, 2019
Address 17002 Marcy Street, Suite 200
Located In Omaha, NE
Department Customer Service
Function Customer Support
Job Type Full-time Employee
SOC Category 13-1199.00 Business Operations Specialists, All Other
Zipcode 68118
Location