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Assistant Director Financial Aid - Systems and Operations

Creighton University Omaha, NE

We are hiring an Assistant Director of Financial Aid (Systems and Operations) to join our Financial Aid team.  If you have the technical understanding of financial aid systems to assist the Director in the planning, development, organization, administration, coordination, and supervision of a comprehensive financial aid program and staff, then this may be an excellent fit for you.


In this role, you will work with financial aid programs, grants, loans, scholarships, and outside agency programs. You’ll also work within a highly automated financial aid management system, including robotic process automation, and will oversee the processing of files with the Department of Education to aid in the processing and disbursement of federal funds.   


Key Responsibilities

  • Helps to ensure the effective operation of the financial aid office by utilizing knowledge and expertise in systems management and applying it to the operation of the highly automated financial aid management system.
  • Ensures compliance with state and federal regulations by assisting in the preparation of required reports concerning financial aid
  • collaboratively with colleagues, and performing duties as assigned by the director.
  • Ensures effective operation of the area of responsibility within the Financial Aid Office by developing and recommending student financial aid policy, adapting the financial aid management system to maximize efficiency, conducting program evaluation, working collaboratively with colleagues, and performing duties as assigned by the director.
  • Manages the reconciliation of Federal Funds to include Federal Stafford loans and Pell Grants on a monthly and yearly basis
  • Lead the annual Banner aid year rollover process to include set-up of new aid year, aid periods, and budgets, also to include testing and leading releases of Banner.
  • Supports the Universitys enrollment management plan by managing the area of responsibility in a manner consistent with the recruitment and retention goals
  • Ensures the maximum utilization of aid funds by assuring efficient processing in the area of responsibility.



  • Bachelors degree required; Masters degree preferred.
  • Two (2) years of functional analyst (or equivalent) troubleshooting experience with a CRM system such as Banner or Salesforce preferred
  • Three (3) years of experience in a finance area or financial aid office preferred
  • Proficiency with computers and ability to create business requirements out of functional use cases, and demonstrated ability to configure CRM/ERP systems to automate processes



Change the World From Here


AAP/EEO Statement 

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.


Disclosure Statement 

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice. 



Date Posted March 13, 2023
Date Closes March 12, 2024
Requisition 220796
Located In Omaha, NE
SOC Category 00-0000.00

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