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We are hiring an IT Portfolio Manager to join our team. The IT Portfolio Manager reports to the Senior Director of Portfolio and Project Management Office and is responsible for overall IT portfolio management functions. In this role, you will manage the project/request intake and tracking, supporting governance and priority setting, coordination with leadership to support project planning, scheduling, and resource management, analysis of the IT portfolio, reporting and communication to both the IT organization and key stakeholders, and continuous improvement of IT portfolio processes.
This role works directly with IT leadership, campus stakeholders, and PPMO resources to ensure that projects are being effectively updated, tracked, and needed information is being established and maintained to ensure that the IT portfolio of projects can be managed, reported on, and that appropriate visibility is maintained.
IT Portfolio Oversight & Management
Manage IT portfolio related processes to ensure smooth operation and effectively support decisions, escalations, and governance.
Manage the project/request intake process to ensure that steps are followed, necessary details are captured, and items are ready for review and prioritization at various steps and stages.
Partner with leaders at the various points for intake (University Strategic Planning, IT Capital Planning, University Risk Management, IT Leadership) to ensure that items are effectively captured.
Actively engage with campus partners on discussions around outcomes and priorities for items in the portfolio.
Identify potential barriers/blockers for IT projects in the portfolio.
Actively maintain and groom the project/request backlog to keep it current and ensure that items are removed and updated as necessary.
Maintain solid understanding of the university structure, business owners, and organizational interactions/dependencies.
Engages and collaborates with Project Managers to ensure that needed details for assigned projects are collected and provided to ensure a effective hand off and project initiation.
Engage and collaborate internally and externally of IT to ensure that requests are not duplicating existing systems and capabilities.
Engage with IT Leadership on overall ability to deliver upon commitments within the portfolio.
Ensure that portfolio related decisions such as approvals, holds, cancellations, change requests, etc. follow the process and are tracked and acted upon effectively.
Ensure that projects are effectively closed and transitioned out of the portfolio upon successful delivery.
Develop and socialize the IT Portfolio Management processes and framework to ensure that partners and IT leadership understand and follow them.
Conduct regular reviews of the portfolio with IT and campus leadership.
Accountable for the regular planning, evaluation, and management of the IT portfolio of projects. This includes understanding capacity, resource needs, demands, priorities and expectations of delivery.
Support and/or Facilitate product/portfolio governance/steering groups to review strategy/roadmaps/plans/progress and elicit feedback based on multiple points of intake.
Collaborate with PPMO and IT resources to prepare project decisions for various governance groups and through different games.
Manage decisions that require leadership or executive level resources to address.
Collect, analyze, and report on data and adjust development plans as needed to facilitate a successful new product rollout.
Provide executive leaders with the information needed to assess and decide which proposals have the highest potential value, impact, and strategic alignment.
Interface with IT and campus leadership to define project priorities, implementation opportunities, challenges and communicate project risks and opportunities
Collaborate with other department leaders to define, prioritize, and develop projects.
Define and maintain IT Portfolio Management and Governance related processes and procedures.
Actively analyze the IT portfolio of projects/requests to ensure optimization and effective management of both projects in active delivery and in the backlog.
Continuously evaluate practices for improvements, gaps and issues that need to be addressed.
Actively analyze project risks and issues to support project managers in identifying cross impacts and potential barriers that need to be escalated to leadership.
Identify projects in the portfolio that will require capital investments (new hardware, applications, resources, etc.) and ensure that those are included in the annual IT Capital planning process.
Analyze projects resource needs and impacts to recommend project sequencing and timing to effectively get work done and utilize resources.
Collect and Analyze resource capacity across IT to identify areas of impact and risk for the organization.
Actively identify projects that do not represent good ROI and investment opportunities that should be reviewed by leadership.
Actively create dashboards and reporting for PPMO resources and IT leadership to support decisions on priorities and resources.
Monitoring & Reporting
Ensure that all projects in the portfolio are governed, monitored and evaluated effectively to ensure they stay on track.
Accountable for project health monitoring to ensure that risks and issues are identified, and appropriate mitigation plans exists where necessary. Intervene in projects that are drifting of track to identify issues and help escalate.
Gather various elements of project performance data and routinely report such to the project team, stakeholders, and leadership.
Ensure that project status, schedule, and other details are reported and maintained based on defined processes and procedures.
Develop overall portfolio health reporting and leadership reports that can be accessed/utilized by IT and University leadership to understand the state of projects in the portfolio.
Provide reporting to the support the IT Scorecard.
Establish and maintain regular communication to IT leaders/managers regarding the health and state of the IT portfolio.
Establish public facing information regarding projects in active delivery and current priorities that can be consumed by the University community.
Provide regular training as part of manager training and onboarding for IT resoruces.
Provide regular updates at meetings as necessary.
Provide regular summaries and updates to IT leadership regarding project status and outcomes for steering and decision meetings.
Bachelor’s Degree in a related area and/or equivalent experience, to include 5 years of applicable experience in leading/managing portfolio planning or large scale IT projects.
Minimum of 7+ years of experience in using PMI or similar methodologies to manage or oversee projects both within IT and across organizations.
Skill in managing, overseeing, and/or performing Project Management of multiple initiatives with cross organizational teams.
Expert proficiency in Portfolio Management skills: Evaluation, Governance, Resource planning, prioritization, and scheduling.
Experience facilitating priorities across project teams.
Strong Analytic skills
Good understanding of advanced technical components and system interactions
Expert proficiency in Business case, functional and technical requirement documentation
5-8 years experience as a Project Manager
ITIL framework and IT product methodologies
PMI Certificaiton (PMP, PgMP, PfMP, etc.)
Prior experience in higher education environments a plus
Knowledge, Skills & Abilities
Strong customer relationship management
Skilled at giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to communicate effectively and frequently both verbally and in writing with audiences at multiple levels of technical and process understanding.
Ability to manage and resolve conflicts
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to influence multiple stakeholders without direct authority.
Business acumen coupled with technical knowledge
Strong research skills with attention to detail
Ability to conduct cost/benefit analysis and business case development
Must be able to work independently and proactively
Excellent organizational, analytical, and independent problem-solving skills
Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production support
Proven ability to provide business analysis for large scope project teams to meet customer expectations
Demonstrated understanding of business analyst tools and techniques; demonstrated proficiency using MS Office and Visio tools
Change the World From Here
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.