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IT Service Desk Associate

Creighton University Omaha, NE
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At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff, and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries of innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.â?¯

 

We are hiring an IT Service Desk Associate to join our Information Technology team. In this role, you will provide technical solutions to faculty, staff, and students for all aspects of PC, Apple, and Mobile support and configuration within a wide variety of end-user environments. In this role, you will provide technical support, assistance, and creative solutions as a member of the service desk or field support teams. You will work independently and with a team on moderately complex Microsoft and Apple technology. All tasks and results will be documented in the appropriate ticketing system.

 

Key Responsibilities

  • Work within an ITIL, metrics-driven service operation environment according to the ITIL framework.
  • Work as part of a pool of equally qualified technicians who may support satellite office locations within the city periodically.
  • Work independently on moderately complex Windows and Apple computers.
  • This is a Service Desk position with hands-on learning environment support responsibilities.
  • The hours for this position are 8:00 am to 4:30 pm Monday through Friday.

 

Qualifications

  • Bachelors degree in related area and/or equivalent technical experience required
  • Remote troubleshooting and support experience
  • Minimum of 2 years combined experience in one or more of the following: 
    • Working with Device administration platforms such as Ivanti, JAMF, or equivalent
    • Supporting Mobile devices including Mac, IOS, Android, and Microsoft
    • Familiarity with TCP/IP, network topologies, and related terminology
  •  Must have a current and valid drivers license with a clean driving record for the last 3 years and no major violations within the last 5 years
  • ITIL Foundations Certification or pass within first 6 months of employment
  • Additional technology support certifications are a plus

 

Knowledge, Skills, Abilities

  • Proficient in using and supporting the Microsoft Office platform
  • Familiar with classroom technology support such as projectors, microphones, inputs/outputs
  • Ability to be a self-starter, can multitask, and deliver measurable results
  • Possesses strong research and follow-through skills
  • Strong attention to detail
  • Strong written/verbal communication, interpersonal, and organizational skills
  • Ability to be “on call” for rotational duties as part of after-hours support coverage if needed
  • Strong customer service focus while working with clients face-to-face, over the phone, email, or chat

 

 

Change the World From Here

 

AAP/EEO Statement 

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

 

Disclosure Statement 

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice. 

 

 

Date Posted January 24, 2023
Date Closes January 24, 2024
Requisition 220734
Located In Omaha, NE
SOC Category 00-0000.00
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