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Director for Prospective Student Experience

Creighton University Omaha, NE
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At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries on innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.

 

The Director for Prospective Student Experience will provide oversight and vision for the experience of prospective students when engaging with the enrollment process.  This specifically pertains to daily campus visits, events on and off campus, as well as phone interaction for Enrollment Management. Targeted student populations primarily include undergraduate, adult,  graduate, Law School, and the School of Pharmacy and Health Professions students. There are more than 50 large events managed on and off campus annually, in addition to hundreds of individual visitors who are welcomed to campus.  This individual oversees the visit and events team and directs their work as well as manages many of the day-to-day tasks of that experience.  The director is accountable for first impressions in-person and on the phone. Directs operations and analysis for the department. Manages budget planning process

 

Qualifications:

  •  A Masters Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired.
  •  Minimum 5-8 years demonstrated of experience in enrollment and/or admissions
  • Event management experience
  • Experience in recruitment of prospective students
  •  Understanding of front-facing demands and expectations
  •  Understanding and ability to articulate visitor needs and demands
  •  Strong interpersonal skills
  •  Strong verbal and written communication
  •  Experience with CRM, specifically Slate is strongly preferred
  •  Attention to detail in review of printed and electronic invitations
  •  Imagination for doing things in new ways

 

Knowledge, Skills, Abilities:

  • Manage a team of five professional staff members who support the functions of visits, events, and phone calls
  • Overseeing the daily campus visit experience from visit scheduling, to execution on the day of the visit
  •  Reviewing data related to survey feedback to identify opportunities to create the best possible experience
  • Writing and developing web content that is persuasive and easy to understand
  •  Overseeing the visitor experience of prospective students when participating in visits and events
  •  Research and create process improvements for best practice in enrollment visits, events, and phone interaction
  • Oversight of student workforce focused on recruitment on phones and text message
  •  Work directly with leaders of enrollment management to develop and continue to
  • enhance all prospective student experience on campus and on phone
  •  Review and adjust creative related to visit invites and follow-up

 

Physical Requirements:

Seeing: 75 – 100%, Hearing: 75 – 100%, Standing/Climbing/Mobility: 75 – 100%, Lifting/Pulling/Pushing: 25 – 49 % (pound: 10 lbs.), Fingering/Grasping/Feeling: 75 – 100%, Travel: Yes, Exposure to Blood Borne pathogens: No

 

 

Change the World From Here

 

AAP/EEO Statement 

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

 

Disclosure Statement 

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice. 

 

 

 

 

Date Posted July 30, 2022
Date Closes July 30, 2023
Requisition 220507
Located In Omaha, NE
SOC Category 00-0000.00
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