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Client Support Analyst - Information Technology, Phoenix Campus

Creighton University Phoenix, AZ
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We are looking for a Client Support Analyst to join our IT Support team at the Creighton University Phoenix campus.

At Creighton University, our IT Support professionals are seen as technical experts who thrive working independently and often complex technical issues in both PC and Apple environments.

 

In this role, you’ll have the opportunity to provide technical assistance, creative solutions to faculty, staff, classrooms and students across a wide variety of end user environments while working within the ITIL Service Operations Framework.

 

Key Responsibilities

  • Under moderate supervision, provides technical solutions to faculty, staff and students for all aspects of PC/Mac/LAN support and configuration within a wide variety of end user environments.

  • Works within an ITIL, metrics driven service operation environment. Provides technical support, assistance and creative solutions.

  • Provides technical services as a member of the Service Desk (Help Desk) or field support teams (including classrooms) as workload and volume dictate.

  • Able to work independently on moderately complex Windows and Apple computers.

  • All work and results are documented with the Easy Vista ticketing application.

  • Provide technical services as a member of the Service Desk (Help Desk) or field support teams (including classrooms) as workload and volume dictate.

  • All work is guided by the ITIL Service Operations Framework.

  • Employee is a member of a pool of equally qualified technicians who rotate to satellite office locations within the city periodically for training and coverage purposes. Hours of operation will vary with season and semester schedule.

 

Required Licenses/Certifications:

  • Must have a current and valid drivers license and be able to successfully pass a background check.

  • ITIL Foundations Certification or pass within first 6 months of employment

 

Minimum Qualifications

  • Bachelors degree in related area and/or equivalent technical experience required

  • Minimum of 2 years combined experience Ivanti and/or Jamf (or equivalent)

  • Supporting Mobile devices including iOS & Android/Windows

  • Working with TCP/IP, network topologies and related terminology

  • Strong customer service focus to include working with clients face-to-face, over the phone, email or chat

 

Preferred Qualifications

  • Apple certification preferred

Change the World From Here

At Creighton, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries on innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.

About the Phoenix Campus

At Creighton University, we’re committed to preparing students to work for the greater good. That means going where there’s a need and providing the opportunity to work in a wide variety of clinical settings with diverse patient populations. That’s why we have expanded our suite of health sciences degree programs in Phoenix with a new campus featuring a full four-year medical school and physician assistant, nursing, pharmacy, physical therapy and occupational therapy programs.

Creighton University’s expansion to Phoenix includes the construction of a 183,000 square foot campus. Opened in 2021, the Creighton University Phoenix Campus will be home to 900 students in the School of Medicine, College of Nursing and School of Pharmacy and Health Professions.

AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

 

Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

 

 

Date Posted May 4, 2022
Date Closes May 4, 2023
Requisition 220255
Located In Phoenix, AZ
SOC Category 00-0000.00
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