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Dental Clinic Finance Manager

Creighton University Omaha, NE

Job Description

Join the Creighton Experience
Seeking experienced Clinic Finance Manager looking to make a difference! 

We are looking for experienced clinical finance and process improvement professional to join the Creighton community. Bring your knowledge, skills, experience, and passion to Creighton University.

Creighton University, founded in 1878, is located in Omaha, Nebraska. We are a comprehensive Jesuit University that educates over 8,000 students. Our nine (9) colleges and schools offer over 140 programs including arts and sciences, business administration, law, medicine, nursing, pharmacy, occupational therapy, physical therapy, dentistry, and graduate studies. Creighton employs approximately 2000 people, making it one of the largest employers in the Omaha community.

Our Dental Clinic is located in our state-of-the-art School of Dentistry, which opened in 2018 on the Creighton Campus, in the heart of downtown Omaha. Our clinic services over 44,000 patient visits annually. 

Job Summary:
Our Finance professionals are critical to the University's success.

The Dental Clinic Finance Manager will be responsible for a staff of up to eight non-exempt personnel, including four Financial Services Specialists (Cashiers) and four Insurance Specialists who process on an average of over $400,000 in payments monthly. This role will also be integral in short and mid-term strategic planning, providing creative ideas and solutions for process and automation improvements and process simplifications.

While reporting up through the University Finance Department, this role will be responsible for supporting and partnering with the Dental Clinic operational leadership in managing the day-to-day financial operations of processing patient registration, insurance verification, charge capture, coding and data entry of receipts etc. It will ensure that there is an exceptional experience for the patients with prompt, accurate, and courteous service. This role will also facilitate the education of departmental personnel and students about current health care reimbursement policies.

Essential Job Functions:
Manage cashiering and insurance personnel in the Dental Clinic. Work to resolve issues that arise to ensure all cash/ACH payments and credit cards are posted in a timely manner.

Review Insurance and Patient Accounts Receivable regularly and resolve issues with patients and insurance companies to ensure timely payment and accurate accounts receivable.

Direct establishment and implementation of financial policies, procedures, and controls within the Dental Clinic.

Maintain Dashboards and metrics to ensure work is being completed timely.

Establish and maintain communication network/rapport among dentists, dental students, and clinic office staff. Communicate changes in departmental process and work with necessary personnel to make recommended changes in the billing systems to ensure accurate coding and billing output.

Lead process improvement initiatives within dental clinic, including but not limited to business process review, automation and system upgrades.

Partners with business management to maintain a thorough understanding of the key business drivers of the assigned area, specific business processes and priorities, and future strategic direction of the assigned area.

Closely manages team members including hiring, developing, motivating and instructing people as they work, and manages teams indirectly across client and operational organizations (including assisting in the development, training and assignment of work/projects to other members of the team).

Participates in near- and medium-term strategic planning for the assigned business area.

Ability to work across levels, functions, and departments to support staff in obtaining needed information from internal and external customers.

Understands and embodies Creighton vision and mission. Follows and understands the core values, employee standards of behavior and company policies and procedures.

- Bachelor's in Finance, Accounting, or Health Administration preferred, or equivalent work experience
- 3-5 years progressive dental or medical billing / insurance work experience in medium to large size clinic or healthcare setting.
- 5 years related finance and accounting experience, including Accounts Receivable experience, strongly desired.
- Dental clinic financial management experience preferred
- 3 + years of successful people management experience of moderate size teams required. Strong collaborative/teamwork mindset to lead, educate, mentor, motivate and inspire staff at all levels
- Strong process improvement and project management skills required.
- Computer Savvy. Direct experience in implementation of automated processes, including system enhancements strongly desired.
- Knowledge of Axium helpful but not required
- Excellent oral and written communication skills required.
- Ability to prioritize and meet deadlines.
- Ability to create and maintain dashboards and metrics.

Physical Requirements:
Seeing: 75 - 100%
Hearing: 50-75%
Standing/Climbing/Mobility 0-24%
Lifting/Pulling/Pushing: 0-24% (pound: lbs.)
Fingering/Grasping/Feeling: 75 - 100%
Travel: No
Exposure to Blood Borne pathogens: No
AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.

Job Details

Date Posted August 2, 2020
Date Closes August 2, 2021
Requisition 200279
Located In Omaha, NE
SOC Category 00-0000.00