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Technical Support Analyst II

CSG International Omaha, NE
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Job Description

  • Discover and document cross-functional company workflows and technologies
  • Build / enhance company scripts, forms, tools, documentation, to improve the flow of work internally and externally to the company
  • Build / enhance automated performance, defect, demand, flow, and quality metrics to improve company effectiveness
  • Work with teams and build workflows which align with Lean, Kanban, and/or SCUM principles and practices
  • Test and deploy new functionality and fixes to internal production applications
  • Assist with integration and system testers to successfully test/correct software
  • Report design, reliability and maintenance problems or bugs to appropriate teams
  • Coordinate and lead automation and process improvement efforts
  • Provide 'customer use of the product' feedback to Software Design Analysts formulating enhancements to product functionality
  • Conduct system maintenance and monitoring and ensure compliance with industry standards, best practices, and security policy
  • Open cases and work with external vendors as needed to ensure software works as designed.
  • Participate in projects and take the lead when necessary
  • Provide guidance to team members to include training new and existing team members
  • Work with various IT departments on product enhancements
  • Develop and maintain department documentation
  • Provide off-hours support as needed

Job Details

Date Posted November 30, 2018
Date Closes December 30, 2018
Requisition 14754
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 00-0000.00
Zipcode 68102
Location