Essential Job Functions
Perform storage and back-up administration and operational tasks consistent with a Senior administrator and in compliance with specific product requirements, and organizational SLAs and OLAs. Create formal documentation and standardize formats for detailed workplans, procedures, and policies.
Performs proactive checks, creates automated scripts and packages that make operations more efficient. Conduct research and recommend solutions for operational improvement. Create automation where we can broaden our capabilities the most. Conduct personnel training and review procedures to ensure compliance and technical accuracy
Performs issue resolution, ensure entrance criteria is accurately captured for issue identification and exit data is consistently provided to ensure complete resolution. Follow-up on open tickets to ensure they are being actively worked
Regular and reliable attendance is required.
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.
NOTE: The purpose of this job description is to describe the general nature and level of work performed and it is not intended to be all-inclusive. An employee may perform duties outside of their normal responsibilities as needed.
(This job typically interacts with the following individuals and groups.)
External – Vendor coordination and management
Internal – Senior level interactions during outages and recurring resource planning meetings
(Work environment including any noise, equipment, space, temperature, etc. conditions.)
(Education, training and/or certifications typically required to successfully perform the job.)
(Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)
Knowledge, Skills and Abilities
(Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)
|Date Posted||August 4, 2017|
|Date Closes||September 3, 2017|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|