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Ambulatory Patient Scheduler-Children's Physicians Clinics

Children's Hospital & Medical Center - Omaha Omaha, NE

Children's is searching for an Ambulatory Patient Scheduler who facilitates the scheduling process for hospital and outpatient patients or Childrens Physicians patients.  Obtains essential information for registration, scheduling and insurance referral. Provides customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence.   Performs other scheduling duties as requested.


  • Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.
  • Makes appointments from calls and orders work queues
  • Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics
  • Coordinates multiple appointments
  • Schedules interpretation services as needed for appointments.
  • Demonstrates positive customer service when greeting patients, care providers and others.
  • Provides patient/family service instructions prior to appointment as directed by service department
  • Provides directions/maps, and parking instructions as needed
  • Works with system to set up appointment reminder phone calls.
  • Secures demographics, guardian and emergency contacts, guarantor and coverage information
  • Verifies insurance eligibility for services
  • Updates registration when patients information changes.
  • Requests referral from PCP at the time of scheduling the appointment.
  • Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.
  • Assures Physician orders are linked to appointments in system (CHMC only)
  • Links system orders to appointment
  • Enters signed, faxed orders to appointment and scans original to the electronic record
  • Reviews daily work queues (WQs) to assure accuracy of appointment information and completion of needed appointments.
  • Corrects own errors as identified in WQs or by peers, leadership, or department.
  • Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.
  • Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
  • Demonstrates positive customer service when greeting patients, care providers and others.
  • Maintains provider templates in Cadence and contributes to improvements in process and systems (CHMC only).
  • Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.
  • Knowledge of medical terminology preferred.             
  • Ability to pay close attention to detail.
  • Ability to read, write, type, and follow oral and written directions.
  • Ability to work with minimal supervision.


  • High School Diploma or GED required.
  • Minimum one year customer service experience required.
  • One year experience in patient scheduling or working in health care preferred.


Make a meaningful difference improving the lives of children!

At Childrens, the regions only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring teamand join us in providing brighter, healthier tomorrows for the children we serve.

Date Posted March 7, 2023
Requisition 300000802669244
Located In Omaha, NE
SOC Category 00-0000.00

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